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Client Services Representative

Company: NVA
Location: Concord
Posted on: May 27, 2023

Job Description:

General information

City: Concord

State: California

Hospital Name: SAGE - Concord

Job Type: Support Staff

Description & Requirements

Client Service Coordinator - Veterinary - Concord

Who we are:

Sage Veterinary Centers is a nationally renowned network of Veterinary Emergency and Specialty hospitals across the state of California in addition to locations in Arizona, Washington and Alaska. We believe animals are amazing! Our mission is simple, "to improve the lives of pets and their people." Day in and day out, we function with our 6 core values in mind; compassion, service, integrity, collaboration, sustainability, and innovation.

Our doctors and top-notch clinical support team members operate in an environment that emphasizes serving our patients, clients, and referring veterinarians with high-quality, compassionate, and ethical care. We appreciate our team members deeply and do what we need to do to make sure you know it and feel acknowledge for your hard work, every single day. Together, we actively foster an environment of inclusiveness, learning, and growth. Together, we are Sage!

About Concord:

Our Concord location just opened a brand-new state of the art facility in the summer of 2022! It is the largest Specialty and Emergency Hospital in the East Bay area. Our next generation facility has allowed SAGE Concord to significantly expand its Emergency, Specialty, and Urgent Care services to the growing East Bay community. Our Specialty offerings consist of Critical Care, Cardiology, Integrative Medicine, Internal Medicine, Oncology, and Surgery. This new facility features multiple advanced Surgery suites, as well as sophisticated Trauma response and Critical Care capabilities. Our vision in Concord is to continue expansion of SAGE's existing services to meet the ongoing demand for additional services in our community.

We work as a team and foster a positive culture in a training environment that drives inclusiveness and camaraderie. Being a part of the Concord team provides you with an abundance of opportunities to practice at the top of your license or skillset!


You are the first face a client and patient sees upon arrival to the hospital. You have the ability to remain calm in stressful and sometimes emotional situations while confidently interacting with clients in person and on the phone. You thrive in a fast paced environment in which you balance and prioritize multiple tasks at a time such as data entry, requesting records, managing a multi-line phone system, processing payments, scheduling appointments, relaying information between clients and medical team, and other administrative duties as needed.

Basically, you are a main go to person for our clients, a friendly face to help them feel comfortable during their time of need and you balance that with being a strong administrative support for our medical teams in various departments!

Some of the responsibilities you may own in this role:

  • Greeting clients and being the first face of SAGE Centers
  • Answering phone calls, scheduling appointments, and preparing our clients for their visit
  • Helping coordinate workflow between clients and the clinical team
  • Compiling veterinary medical charts
  • Entering client and patient data into our hospital information system
  • Collecting payments and other administrative duties Basic required qualifications:
    • High school diploma
    • 1+ years of customer service experience - veterinary hospital experience strongly preferred
    • 1+ years of hospitality experience (e.g., creating a friendly and receptive environment for clients)
    • Competent computer skills including reliable and consistent ability to enter data into medical records
    • Effective working knowledge of MS-Office Suite (Word, Excel, Outlook)
    • Type 45+ wpm and use 10-key calculator Work Schedule:
      • Full-Time
      • 4/10 Schedule
      • Some holiday availability needed Perks:
        • Monthly in-house RACE-approved courses and staff development opportunities for all employees!
        • Get paid to learn! We'll cover eligible expenses for continuing education and coursework!
        • We also pay YOU when you hit major career milestones, earn your RVT or your VTS and get a cash bonus!
          Pay range $18-30 an hour.
          • The base hourly range for this position is $18-30. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

            Sage is a part of National Veterinary Associates, NVA. NVA is a growing community of general practice clinics, emergency hospitals, equine practices, specialty hospitals, and pet resorts across five countries. Our doctors and animal care teams share best practices, medical knowledge, innovation, and insights. This collaborative approach allows each individual practice and pet resort to do what they do best: service their local community with compassionate, best-in-class care and medicine, to enhance the lives of the animals they love while backed by the support, stability, and leadership of NVA. NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, paid time off (including sick time) for all eligible employees.

            NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

            Visit our careers page to view all current openings!

Keywords: NVA, Concord , Client Services Representative, Sales , Concord, California

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