Sales and Service Leader
Company: Sephora USA, Inc
Location: Concord
Posted on: May 8, 2022
Job Description:
Press Tab to Move to Skip to Content Link Job ID: 206176
Store Name/Number: NC-Concord Mills (1724)
Address: 8111 Concord Mills Blvd Suite 235, Concord, NC 28027,
United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time: Full Time
Position Type: Regular
Sales and Service Leader
As our Sales and Service Leader, you're a key team member who
inspires and leads by example. You will support all aspects of
sales and service related initiatives including paid services,
events, classes, cash handling and training in your store.
Your responsibilities include
- Creating Amazing Customer Experiences Through excellent client
focus, you will help ensure that the team is motivated to create a
memorable experience for our customers. Use Sephora's tools to
measure KPIs and propose action plans to elevate client experience.
Understand store goals and opportunities and support the team to
meet these goals. Coach Beauty Advisors when they engage clients
about our loyalty programs. Support brand partners and manage the
planning and execution of events, services and classes. Effectively
execute and implement all company initiatives in a timely
manner
- Supporting Store Success You will drive results by monitoring
and analysing data, coaching the team, and making good and timely
decisions to take the organization forward. Operating with energy
and passion, you will help make a beautiful first impression
through ensuring the store is kept sparkling, services are
exceptional, and all feel safe and welcome
- Managing Day to Day Store Operations You will assist the
Management team in executing operational initiatives and ensuring
profitability and efficiency in your store
- Enhancing our culture through our Sephora values Passion,
Innovation, Expertise, Balance, Respect, Teamwork, and
Initiative
We would love to hear from you if you have
- Prior equivalent work experience, preferably in retail/service
industry
- A passion for client service and love working with people
- excellent organizational, analytical, and leadership
skills
- experience as a hands-on leader who loves being on the sales
floor to motivate, coach, and help teams succeed
- Strong communication skills, ability to multitask, and
comfortability with computer/store systems
- Resilience and the ability to react to situations in-the-moment
and stay aware of changing store priorities as they arise
- Flexible availability to work nights, overnights, weekends, and
holidays
- Ability to lift and carry up to 50 pounds, bend/stretch to
stock shelves, stand/walk the sales floor for entire shift, work in
a fragrance filled environment, handle & apply cosmetics products
to clients-with or without accommodation
- Adherence to Sephora's dress code and policies in the Sephora
Employee Handbook
While at Sephora, you'll enjoy
- Diversity, Inclusion & Belonging We pledge to create a beauty
community where everyone's uniqueness is celebrated, respected, and
honored. We will drive diversity, equity, and inclusion in all
aspects of our business. We believe in demonstrating our values
with action!
- Meaningful Rewards Sephora offers comprehensive medical
benefits, generous vacation and holiday time off, commuter
benefits, an employee discount, free beauty product gifts from
brand partners, and more. Details about our company benefits can be
found at the following link: Click Here
Click Here to view additional information related to various
state-specific wage transparency laws.
Nearest Major Market: Charlotte
Nearest Secondary Market: Concord
Job Segment: Equity, Finance Sephora is an equal opportunity
employer and values diversity at our company. We do not
discriminate on the basis of race, religion, color, national
origin, ancestry, citizenship, gender, gender identity, sexual
orientation, age, marital status, military/veteran status, or
disability status. Sephora is committed to working with and
providing reasonable accommodation to applicants with physical and
mental disabilities. Sephora will consider for employment all
qualified applicants with criminal histories in a manner consistent
with applicable law. SEPHORA SAS. 41 Rue Ybry 92200
Neuilly-sur-Seine FRANCE Provider Description Enabled SAP
- "route" is used for session stickiness
- "careerSiteCompanyId" is used to send the request to the
correct data center
- "JSESSIONID" is placed on the visitor's device during the
session so the server can identify the visitor Provider Description
Enabled YouTube Wistia Sephora is an equal opportunity employer and
values diversity at our company. We do not discriminate on the
basis of race, religion, color, national origin, ancestry,
citizenship, gender, gender identity, sexual orientation, age,
marital status, military/veteran status, or disability status.
Sephora is committed to working with and providing reasonable
accommodation to applicants with physical and mental disabilities.
Sephora will consider for employment all qualified applicants with
criminal histories in a manner consistent with applicable law.
SEPHORA SAS. 41 Rue Ybry 92200 Neuilly-sur-Seine FRANCE
Keywords: Sephora USA, Inc, Concord , Sales and Service Leader, Sales , Concord, California
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