Senior Customer Service Representative (John Muir Health Concord Medical Center) - Concord, CA
Company: UnitedHealth Group
Location: Concord
Posted on: May 4, 2022
Job Description:
$1000 Sign On Bonus For External CandidatesEnergize your career
with one of Healthcare's fastest growing companies. - - You dream
of a great career with a great company - where you can make an
impact and help people. - We dream of giving you the opportunity to
do just this. - And with the incredible growth of our business,
it's a dream that definitely can come true. Already one of the
world's leading Healthcare companies, UnitedHealth Group is
restlessly pursuing new ways to operate our service centers,
improve our service levels and help people lead healthier lives. -
We live for the opportunity to make a difference and right now, we
are living it up.This opportunity is with one of our most exciting
business areas: Optum - a growing part of our family of companies
that make UnitedHealth Group a Fortune 10 leader. Optum helps
nearly 60 million Americans live their lives to the fullest by
educating them about their symptoms, conditions and treatments;
helping them to navigate the system, finance their healthcare needs
and stay on track with their health goals. No other business
touches so many lives in such a positive way. And we do it all with
every action focused on our shared values of Integrity, Compassion,
Relationships, Innovation & Performance.The Senior Customer Service
Representative is responsible for verifying eligibility and
benefits, educating patients on estimated costs, and collecting
patient owed amounts prior to services being rendered. The Senior
Customer Service Representative is responsible for ensuring an
authorization has been obtained for all services requiring one.
Ensures the integrity of registration data collected, including
insurance and benefit verification, acquisition of referrals and
pre-certifications for procedures, and collection of patient
financial liability.This position is full-time, (40 hours / week)
Monday - Friday. Employees are required to work our normal business
hours of 11:30 AM - 8:00 PM PST and 9AM - 5:30PM PST. It may be
necessary, given the business need, to work occasional overtime or
weekends. Our office is located at -John Muir Health Concord
Medical Center, 5003 COMMERCIAL CIRCLE, CONCORD, CA, 94520. We
offer 2 - 4 -weeks of paid training.Primary Responsibilities:
- Core Competencies
- Customer Service Orientation
- Considers patient needs
- Teamwork
- Actively participates as a team member
- Essential Job Functions
- Verifies patient information is accurate for each hospital
encounter
- Resolves verification of eligibility and benefit information
issues
- Utilizes work queues and other control reports to process all
assigned encounters
- Monitors third party payer coverage requirements advising the
patient of any potential out of pocket expenses
- Supports assigned pre-service functions including
pre-registration, obtaining authorizations and financial
counseling
- Assists uninsured or underinsured patients to establish a payer
source or to make payment arrangements
- Provides cost estimates to patients who identify as "self pay"
and wish to schedule services at a JMH location
- Ensures safekeeping of credit card information and
appropriately documents transaction in patient's encounter
- Maintains patient confidentiality and demonstrates complete
discretion when discussing patient information
- Maintains current knowledge of computer registration, updating
patient data as needed
- Meets productivity standards, quality review expectations, unit
specific goals and reporting requirements as assignedYou'll be
rewarded and recognized for your performance in an environment that
will challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- High School Diploma / GED (or higher)
- 1+ years of experience in an admitting, registration, OR
hospital business office - oriented role
- Knowledge of health care, insurance, and third - party
payers
- Ability to work any 8-hour shift between the hours of 11:30 AM
- 8:00 PM PST from Monday - Friday
- Full COVID-19 vaccination is an essential requirement of this
role. UnitedHealth Group will adhere to all federal, state and
local regulations as well as all client requirements and will
obtain necessary proof of vaccination prior to employment to ensure
compliancePreferred Qualifications:
- EPIC proficiencies for this position must be passed within 90
days of start date
- Experienced with Microsoft Excel (data entry, sorting, and
filtering spreadsheets)
- Knowledge of medical terminology, ICD - 10, and CPT codingSoft
Skills:
- Keyboarding skill / speed of 35 - 40 wpm and skill using
mouse
- Ability to maintain composure in stressful situations while
working with the public and internal customers
- Demonstrated competence in written and oral communications
- Knowledge of patient confidentiality principles
- Demonstrated skill in effectively managing multiple
priorities
- Skill in self-direction and processing new information
- Demonstrated skill in effective problem solving and
intervention
- Translation and comprehension skills required to read medical
orders
- Demonstrated phone skills required to triage incoming calls and
ability to take clear, concise, and accurate information
- Ability to complete medical center training
curriculumUnitedHealth Group requires all new hires and employees
to report their COVID-19 vaccination status.Military & Veterans
find your next mission: We know your background and experience is
different and we like that. UnitedHealth Group values the skills,
experience and dedication that serving in the military demands. In
fact, many of the values defined in the service mirror what the
UnitedHealth Group culture holds true: Integrity, Compassion,
Relationships, Innovation and Performance. Whether you are looking
to transition from active duty to a civilian career, or are an
experienced veteran or spouse, we want to help guide your career
journey. Learn more at Learn how Teresa, a Senior Quality Analyst,
-works with -military veterans and ensures they receive the best
benefits and experience possible. -Careers with Optum. Here's the
idea. We built an entire organization around one giant objective;
make the health system work better for everyone. So when it comes
to how we use the world's large accumulation of health - related
information, or guide health and lifestyle choices or manage
pharmacy benefits for millions, our first goal is to leap beyond
the status quo and uncover new ways to serve. Optum, part of the
UnitedHealth Group family of businesses, brings together some of
the greatest minds and most advanced ideas on where health care has
to go in order to reach its fullest potential. For you, that means
working on high performance teams against sophisticated challenges
that matter. Optum, incredible ideas in one incredible company and
a singular opportunity to do your life's best work.SM**PLEASE
NOTE** The sign on bonus is only available to external candidates.
Candidates who are currently working for a UnitedHealth Group,
UnitedHealthcare or related entity in a full time, part time, or
per diem basis ("Internal Candidates") are not eligible to receive
a sign on bonus.Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative
Action employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.UnitedHealth Group is a drug - free
workplace. Candidates are required to pass a drug test before
beginning employment.Keywords: patient registration, EHR, medical
office, healthcare, insurance, billing, HIPPA, customer service,
John Muir Health, Financial Counselor, Call center, hiring
immediately, #RPO, #RED, Sign-On Bonus
Keywords: UnitedHealth Group, Concord , Senior Customer Service Representative (John Muir Health Concord Medical Center) - Concord, CA, Sales , Concord, California
Didn't find what you're looking for? Search again!
Loading more jobs...