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Level 2 Desktop Support Technician

Company: eXcell
Location: Concord
Posted on: March 20, 2023

Job Description:

Take your career to the next level with eXcell . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program. Our client is currently seeking a Level 2 Desktop Support Technician to provide technical support onsite in Concord, CA. The ideal candidate must have a valid driver's license and reliable transportation.Scope of Activity and Responsibilities:

  • Provide exceptional customer service interfacing with high-profile client executives onsite
  • Familiar with various operating systems (e.g. Windows OS, OSX)
  • Manage triage, troubleshooting, and resolution to client scope on IT equipment
  • Document efforts, issues, and resolutions, and close cases / tickets daily
  • Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment
  • Occasionally works at heights of 20' to 25', lift equipment training provided
  • Complete all assigned projects and tasks Required Skills and Qualifications:
    • Minimum 1 to 2+ years of IT support work experience
    • A+ Certification - Can become A+ Certified during the project on own time
    • OEM Certifications (Dell/Lenovo Etc) a plus
    • Apple / Mac Experience
    • Experience imaging from Network and USB
    • Laptop / Desktop / Printer hardware and software support experience
    • Ticketing software experience
    • ServiceNOW experience a plus
    • Excellent time management and reporting skills

      $25.00 per hour We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

Keywords: eXcell, Concord , Level 2 Desktop Support Technician, Professions , Concord, California

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