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Telecommute Workforce Analyst

Company: VirtualVocations
Location: Concord
Posted on: April 28, 2021

Job Description:

A community development technology company is seeking a Telecommute Workforce Analyst. Individual must be able to fulfill the following responsibilities: Monitor intraday activity in multiple business areas and call types simultaneously Monitor Employee Resource Desk (ERD) for agent call-outs and schedule exceptions Provide timely update to schedules, including attendance records and prompt notification to leadership Position Requirements Include: 1+ year of experience in Workforce Management, preferably in contact centers with at least 75 employees 3+ years of contact center operations or equivalent work experience Strong analytical ability and proven experience at converting data to actionable information A willingness to learn new software applications and adapt in a fast pace environment Ability to be highly organized with an emphasis on accuracy and timeliness

Keywords: VirtualVocations, Concord , Telecommute Workforce Analyst, Professions , Concord, California

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