IT Support Specialist

Company: Minted
Location: San Francisco
Posted on: May 3, 2025

Job Description:

About the Role:As an IT Support Specialist, you'll help Minted employees resolve their IT issues, improve our systems proactively, and provide exceptional, customer-focused support. Because technology is central to everything we do, your role will be key in ensuring our employees have reliable, world-class onsite and remote IT assistance.You Will:

• Provide daily onsite and remote support for our employees - troubleshoot employee problems with applications, laptops, account access, peripherals, printers, video conferencing, and networking issues
• Identify and track recurring problems and their root causes, document issues and solutions via Jira Service Management, and work with system owners to solve the root causes
• Support onboarding and off-boarding, including provisioning/deprovisioning accounts and setting up new hire equipment
• Assist with meeting room tech and corporate events to ensure smooth hybrid meetings
• Collaborate with the IT team on automation, documentation, and process improvementsYou Are:
  • A strong customer service mindset - friendly, patient, proactive - and a relentless focus on quality of experience
  • Process-oriented and experienced with utilizing a ticketing system such as Jira
  • Willing and able to work shifts that may also include coverage on the weekend during our peak seasonYou Have:
    • 2+ years of IT support experience in a fast-paced startup or tech environment
    • Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android)
    • Experience with Active Directory, Google Workspace, Okta (SSO/MFA), Slack, Jamf, and other SaaS tools
    • Solid understanding of web troubleshooting (cache clearing, inspecting web elements, identifying issues within browser console)
    • Excellent written and verbal communication abilities
    • Willingness and ability to be onsite in the San Francisco office for 3 days per week
    • Ability to lift and move equipment weighing up to 50 poundsCompensation:The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.Geo Base Full Salary Range: $59,920 - $78,645Salaries will vary based on various factors including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs.Benefits:
      • Medical, Dental, and Vision Benefits
      • Employer Funded Health Savings Account
      • 10 Paid Holidays
      • Paid Time Off and Sick Leave
      • Paid Parental Leave
      • Employer Paid Wellbeing Apps (e.g. Headspace and Calm)
      • Monthly Gym/Wellness Reimbursement
      • 401(k) retirement savings plan
      • Employer Funded Commuter Benefits
      • Employee Discount
      • Friends and Family DiscountAbout Minted:Minted is where artists come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.At Minted, our people don't just believe in the power of art-we live it. We have our finger on the pulse of what's new and now. We're obsessed with great design, art, and interiors. We seek undiscovered talent that deserves to stand up and stand out. The Minted community's art, stationery, and textiles products have reached over 75 million homes worldwide.Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.
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Keywords: Minted, Concord , IT Support Specialist, Other , San Francisco, California