Strategic Account Executive, Mid-Market - Cypress, CA
Company: UnitedHealth Group
Location: Concord
Posted on: March 12, 2025
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Job Description:
At UnitedHealthcare, we're simplifying the health care
experience, creating healthier communities and removing barriers to
quality care. The work you do here impacts the lives of millions of
people for the better. Come build the health care system of
tomorrow, making it more responsive, affordable and equitable.
Ready to make a difference? Join us to start Caring. Connecting.
Growing together.
The primary duty of the Mid Market Strategic Account Executive is
to retain existing business working directly with assigned
distribution partners and customers.
If you are located in the state of California, you will have the
flexibility to work remotely* as you take on some tough
challenges.
Primary Responsibilities:
Sale of renewals and NBEA for both medical and specialty lines in
groups of 51-150 eligible subscribers
Demonstrates exceptional service through the development of solid
relationships with assigned distribution partners
Establishing and maintaining a regular schedule of customer
connection points during the plan year (I.e.-virtual touch points,
face to face, written communication)
Collaborates sales efforts targeted at potential new and renewal
accounts; collaborate with Account Executive to determine
appropriate product(s) to position to assigned distribution
partners
Direct dedicated functional experts (billing, customer service,
claims, etc.) on corrective actions / steps to ensure issue
resolution
Education of distribution partners and customers on new products
and offerings
Trains and consults with distribution partners and employers on
enrollment, benefits and electronic service processes
Gathers data and identifies trends through strategic analysis of
existing cases and offers solutions to meet customer needs
Provides internal process improvement strategies (i.e. research
issues to analyze root causes and determine corrective action;
identify trends in process metrics and service issues.)
Influences, demonstrates and trains employer groups about
UnitedHealthcare's online electronic services, tools, and
technologies
Coordinates with the Field Account Managers on account management
aspects of supporting existing customers
Promotes and supports the Service Model, partnering with the
appropriate service team for issue resolution
Participates in special projects as requested by management
Demonstrates understanding of national and local market dynamics
and trends and how they may impact United Health Group / prospect /
customer / and brokers
Provides regular updates and analysis with assigned distribution
partners, on quarterly bonus and United Advantage qualification and
develop strategies to address performance gaps
Detailed understanding of all UnitedHealthcare products, services
and solutions
Navigates UnitedHealthcare internal departments to produce positive
service results for clients and the company
Ensures the implementation of renewal plan changes are managed
through the entire renewal process for both medical and specialty
business
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
State Life and Health Insurance License required or willing to
obtain
2+ years of successful sales, sales support or account management
experience in the insurance industry; with medical or specialty
benefit products
Knowledge of benefits
Demonstrated relationship management skills
Demonstrated superior customer service skills including a sense of
urgency and ownership for resolving client issues
Demonstrated excellent group presentation and training skills
Maintains a valid driver's license
Ability to travel as required
Preferred Qualifications:
Proven solid problem solving and organizational skill
Proven underwriting, financial and analytical skills
Proven excellent communication (written and verbal) and listening
skills
*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy
The hourly range for this role is $24.04 to $55.29 per hour based
on full-time employment. Role is also eligible to receive bonuses
based on sales performance. Pay is based on several factors
including but not limited to local labor markets, education, work
experience, certifications, etc. UnitedHealth Group complies with
all minimum wage laws as applicable. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you'll find a far-reaching choice
of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Concord , Strategic Account Executive, Mid-Market - Cypress, CA, Other , Concord, California
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