IT Help Desk Specialist
Company: VirtualVocations
Location: Concord
Posted on: March 7, 2025
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Job Description:
A company is looking for an IT Help Desk Specialist
(Remote).
Key Responsibilities
Provide tier 1 & 2 remote technical support for Windows and Mac
operating systems
Troubleshoot VoIP telecom devices and network connectivity
issues
Manage and track support requests through a ticketing system and
maintain detailed documentation of issues and resolutions
Required Qualifications
1+ Year Experience with desktop and server operating systems,
including Windows 10 & Mac OS
1+ Years supporting Office 2016 / Office 365
Experience supporting VoIP telecom devices
Basic knowledge of networks (TCP/IP, switches, network devices)
CompTIA A+ or equivalent preferred but not required
Keywords: VirtualVocations, Concord , IT Help Desk Specialist, Other , Concord, California
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