Posted on: November 16, 2023
- Responds to customer inquiries and problems by providing timely
and accurate information or
directing inquiries to supervisor.
- Follows and explains policy and procedure as outlined in
operations and procedures manuals.
- Treats each customer/caller with courtesy, dignity, and respect
- Meets or exceeds established performance requirements.
- Enters data with an error of 1% or less for notation of
transportation type, pickup times, appointment
times, addresses, and other information as outlined in operations
and procedures manuals.
- Documents trip authorization according to procedures.
- Remains knowledgeable of all policies and procedure
- Adheres to the work schedule in order to handle the call volume
and contractual requirements, unless
request made by supervisor.
- All other duties as assigned
About us:Transdev is the largest private sector operator of
multiple modes of passenger transit in North America, providing
bus, rail, paratransit and shuttle services. We manage over 200
transportation contracts for cities, transit authorities and
airports, providing safe, sustainable, and innovative mobility
solutions. Our mission is to improve public transportation, to
enhance quality of life and contribute to a more sustainable
environment. If you have any questions, please contact us at . *May
change based upon local Collective Bargaining Agreement (CBA) The
above statements are intended to describe the general nature and
level of work being performed by people assigned to this
classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties, and skills
required of personnel so classified.The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions upon
request.Transdev is an Equal Employment Opportunity (EEO) employer
and welcomes all qualified applicants. Applicants will receive fair
and impartial consideration without regard to race, sex, color,
national origin, age, disability, veteran status, genetic data,
Keywords: Transdev, Concord , Reservationist, Other , Concord, California
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