Operations Supervisor
Company: Transdev
Location: Concord
Posted on: November 14, 2023
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Job Description:
Operations Supervisor Concord , California Apply Now The
Operations Supervisor is responsible for managing and oversight of
the operations, while acting as the Transdev liaison between the
Client's program managers, Big Star Transit (Subcontractor) and
Transdev employees. They manage Operators, Reservation Team,
Dispatch Team and Scheduling Team and ensure efficient delivery of
the missions requested by our Clients.You will be on the ground
floor of new technology that will shape the way people travel. And,
at the same time, you will be helping implement and drive change
for our community and the world. The Supervisor play an important
role in enabling the client to achieve its KPI goals while also
being ADA compliant.Transdev shares the client's commitment to
safety and is continuing to strengthen and nurture a culture where
safety is the top priority.Responsibilities:Operate and Maintain
Transdev's high standard of safetyRun monthly, weekly, and daily
Reports to ensure service is up to Client's standardsEnsures that
delays in service are recorded and communicated. In addition, makes
sure all accidents or breakdowns are handled appropriately.Responds
to system emergencies; investigates and completes accident reports,
incidents, and customer complaintsMonitors and records
operator/call center absence and tardiness. Initiates appropriate
disciplinary action in a manner consistent with CBA & company
policy.Advises OM of individual situations that require further
attention.Results driven and capable of translating Call Center
reports and client deliverables, KPI and metrics to daily
performancePerform Monthly Call Center evaluations along with
proper coachingTrain and Assist team members with career
developmentCommunicate announcements to the team and lead monthly
department meetings with Call Center staffCoordinate, monitor and
supervise the activities of subordinates. Informs other management
personnel regarding operational/personnel problems as appropriate
and offer ideas towards resolutionEnsures compliance throughout the
division to global process standards and works on continuous
improvement initiativesMaintain high degree of confidentiality of
all informationApplication of policies, procedures, and standards
throughout includes taking personal responsibility for the safety
of self and others during testingResponsible for covering any day
to day operational needs in case of call outs or staff shortageAll
other duties as requiredJob Category: Operations Management &
Supervisory
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Keywords: Transdev, Concord , Operations Supervisor, Other , Concord, California
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