Care Coordinator, Level I: Rapid Resolution Specialist

Company: The Hume Center
Location: Concord
Posted on: May 26, 2023

Job Description:

PORTIA BELL HUME BEHAVIORAL HEALTH AND TRAINING CENTER (aka The Hume Center) has a rewarding opportunity for a qualified Care Coordinator, Level I: Rapid Resolution Specialist under the leadership of The Hume Center's Program Manager. This is an exciting opportunity to help our organization to grow by continuing to develop this department.

MISSION: The Hume Center strives to create an environment of psychological well-being both internally for our work community and externally for the community we serve, with special consideration for the under- and un-served, through practicing an enabling consultation process. We believe in serving our community through strengthening existing and developing new resources; providing the highest caliber of culturally sensitive behavioral health services, professional training, and clinical research; and focusing on consistent improvement through outcomes, data-based quality assurance, and program evaluation.

DESCRIPTION OF JOB RESPONSIBILITES AND DUTIES

Rapid Resolution is an intervention designed to prevent immediate entry into homelessness or immediately resolve a household's homelessness once they enter shelter, transitional housing or an unsheltered situation. Rapid Resolution is a do-what-it-takes program that includes Diversion strategies with the aim of ensuring homelessness is avoided or as brief as possible when it does occur. Rapid Resolution is a system-wide intervention and works with the full lifespan of individuals and families that need to be prevented from entering the homeless system of care. Rapid Resolution Specialists provide intensive, short-term case management, problem-solving resolution, consultation, and mediation in order to achieve to help those served remain housed or achieve alternative housing.

MINUMUM REQUIREMENTS:
A. AA or BA in Social Work, Counseling, Psychology or related field preferred but not required
B. Some case management, supported housing or homeless services, advocacy, or resource navigation experience preferred but not required.
C. S.P.I.R.I.T. or P.E.T. Graduates encouraged to apply
D. Speaking, writing, and reading fluency in Spanish is preferred but not required.
E. Experience at The Hume Center is a plus but not required
F. Demonstrate flexibility to handle diverse and changing organizational needs
G. Must be willing to work full-time, minimum 40 hours/week, five days a week, and be present at The Hume Center.
H. Must be willing to work some evenings and weekends when needed.
I. Demonstrate primary professional commitment and knowledge for representation of The Hume Center.
J. Proficiency in Microsoft Word and Excel, Google Apps, and Adobe Reader/PDFs
K. Proficiency in Electronic Health Records, including HMIS, preferred
L. Experience working effectively with culturally, socio economically, and ethnically diverse populations.
M. Possess a valid California Driver's license. Must be willing to use own vehicle and valid car insurance for work related travel and transportation of consumers.
N. Strong commitment to respecting consumers and their family members and having concrete ideas about how to improve the overall system of care and this program
O. Strong commitment to community-based services for persons with high needs and low resources.
P. Some knowledge of the navigation of the homeless system in the local area and related community resources
Q. Be willing to use own cell phone to be accessible and willing to be available to receive calls for crisis and/or emergency situations.
R. Familiar with and/or able to work within the Family Partner and Consumer Empowerment shift in Psychology.

PERSONAL ATTRIBUTES:
A. Demonstrates high professionalism and strong organizational skills
B. Ability to maintain confidentiality
C. Excellent verbal and written skills
D. Detail oriented, proactive, reliable, and flexible
E. Comfortable working in close emotional proximity
F. Optimistic: Shows respect, seeks strengths, and believes that consumers can change, stabilize, and recover
G. Ability to establish rapport maintain effective working relationships with individuals served, agency staff, and other agencies in the community is essential.
H. Non-punitive and non-judgmental toward consumers and families
I. Demonstrated ability to work collaboratively on teams with prescribers, care coordinators, shelters and other system of care providers, therapists, community supports, programs, families, and consumers

KNOWLEDGE AND SKILLS:
A. Consult with staff on clinical and program matters as the need arises.
B. Some understanding of alcohol and other drug addiction and recovery.
C. Some understanding of resiliency, recovery and wellness approaches.
D. Competence in basic interpersonal skills (e.g., attending & listening, exploring thoughts and feelings, curious questioning)
E. Knowledge about educational, judicial, health care, housing, shelters, emergency, and other social service systems in community preferred
F. Knowledge of clinical documentation and billing standards

DIRECT SERVICES:
A. Provide intensive case management, problem solving, mediation, and consultation to help a person who is immediately in danger of becoming homeless or who has recently entered the homeless system of care achieve one of the following goals:
B. Attain permanent housing back with family or friends
C. Return to or remain in their current residence
D. Be temporarily diverted to other housing supports while they seek permanent housing
E. Relocate to other residential opportunity outside of the area
F. Complete housing applications, support consumers getting into appropriate housing, and provide supportive housing services once consumers are housed to help them maintain housing
G. Reduce barriers to housing and connect consumers to housing support services
H. Time-limited rehabilitation, case management, collateral, mediation, and consultation.
I. Complete case records, including progress notes, discharge/transfer summaries, financial support tracking, etc.
J. Complete initial screenings, gather information for evaluation, and refer inappropriate cases out to appropriate provider(s)
K. Perform all evaluations, interventions, and outcome measurements on-time, including data entry of the results as needed.
L. Help link consumers to SSI, SDI, Food, Housing, Transportation, Primary Care, Psychosocial Rehab, Educational and Employment Supports and Opportunities, and all other services that will help support the consumer's housing stability.
M. Fulfill additional responsibilities as needed.
N. Engage in community organizing for the housing system of care and housing services. Gather, organize, and update knowledge of housing resources for all of Hume Center staff to benefit from

OTHER:
A. Support and cover for other team members as necessary. This includes working within all of the various systems of care that this program interacts with.
B. Meet productivity standards set by The Hume Center.
C. Attend weekly staff meetings, trainings, group and individual supervision.
D. Participate in quality assurance processes within the program and department and ensure all documentation meets all relevant internal and external standards.
E. Participate in program development, implementation and evaluation.
F. Community outreach.
G. Fulfill any additional duties specified by assigned Supervisor and/or the President

Keywords: The Hume Center, Concord , Care Coordinator, Level I: Rapid Resolution Specialist, Other , Concord, California