Help Desk Support Specialist

Company: CMP.jobs
Location: Concord
Posted on: March 17, 2023

Job Description:

We have an immediate need for a Help Desk Support Specialist to join our team. In this role you will report directly to the Manager of Information Technology and be based in the company's headquarters located in Concord, CA. This is a hybrid remote work role, working remotely and in the office as needed once training is complete. (Training will be completed in the office for the first 30 days).

We are seeking a hard-working and outgoing teammate that can use their troubleshooting, problem assessment, and investigating skills to provide excellent front-line support to our internal Information Technology customers. The team you will be a part of is collaborative and does not expect you to have full knowledge of everything you might be exposed to. You will be provided hands-on direction and training to help you learn. We work a 9/80 schedule which means every other weekend is a 3-day weekend.

JOB DUTIES:

Provide outstanding customer support in person, over the phone, by email, Teams and via our ticketing system.
Document solutions and progress clearly communicating service timelines to users.
Provide exceptional attention to detail and task completion, documenting solutions.
Follow escalation procedures and respond to users within SLA guidelines.
Ensure complete and accurate deployment of equipment including complete responsibility for associated inventory control.
Work closely with a system administrator to perform some entry level network and server administration tasks.
Ability to identify where processes can be improved and communicate those changes to your team/manager to improve efficiency.
Meet Users onsite in the corporate office in Concord as needed to deploy and repair equipment.

JOB REQUIREMENTS:

2-year technical degree, OR intensive technical Boot Camp experience (Experience will be considered in leu of a formal education)
1 -3 years' experience in the Information Technology (IT) space.
Ability to lift and move up to 50 pounds, climb under desks, etc.
Good listening and comprehension skills to resolve problems.
Proficiency with Microsoft Windows, Microsoft Office 365, and general computing principles.
Understanding of basic networking principals and technologies.
Basic understand of Virtual Computing concepts and applications.
Ability to troubleshoot computer hardware and software with an understanding of impact on the organization.
Previous help desk experience.

PREFERRED REQUIREMENTS:

Some knowledge of Active Directory, VPN connections, and client/server relationships preferred.
Imaging software experience and deployments
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: CMP.jobs, Concord , Help Desk Support Specialist, Other , Concord, California