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Hotel Front Desk $19.00 hr

Company: Clarion Hotel of Concord
Location: Concord
Posted on: November 26, 2022

Job Description:

*$1,000.00 Hiring Bonus*

Front Desk Agents are responsible for greeting and registering guests, providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations, hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

* High School diploma or equivalent required; College course work in related field helpful.

* Experience in a hotel preferred.

* Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

* Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.

* Must be able to convey information and ideas clearly.

* Must be able to evaluate and select among alternative courses of action quickly and accurately.

* Must work well in stressful high pressure situations.

* Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

* Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.

* Must be able to work with and understand financial information and data and basic arithmetic functions.

* Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing

* Ability to read comprehend and write simple instructions and/or short correspondence and memos

* Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations

* An operational knowledge of Microsoft Office

* *Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, overnight if necessary and holidays*

* Holds an understanding of hotel products and guest services

* Ability to participate in the creation of an enjoyable work environment.

*Responsibilities: *
* Approach all encounters with guests and associates in a friendly service oriented manner.

* Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).

* Maintain regular attendance in compliance with Ledgestone Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

* Comply at all times with Ledgestone Hospitality policies standards and regulations to encourage safe and efficient hotel operations.

* Greet and welcome all guests approaching the Front Desk and maintain a friendly and warm demeanor at all times.

* Maintain proper operation of the telephone switchboard and ensure that all Ledgestone Hospitality performance standards are met.

* Handle requests for information mail and messages in an efficient and courteous manner.

* Answer guest inquires about hotel service facilities and hours of operation.

* Answer inquiries from guests regarding restaurants transportation entertainment etc.

* Establish and maintain good communications and team work with fellow associates and other departments within the hotel.

* Obtain all necessary information when taking room reservations and follow rate quoting guidelines.

* Be familiar with all LedgestoneHospitality policies and house rules as well as hospitality terminology.

* Have knowledge of and assist in emergency procedures as required.

* Handle check-ins and check-outs in a friendly efficient and courteous manner.

* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

* Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.

* Use proper two-way radio etiquette at all times when communicating with other associates.

* As needed deliver guest items such as luggage, newspapers, messages, packages amenities or other items requested by guests or team members ,

* Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.

* Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
* Due to the overwhelming reponse for this position: \*\*NO PHONE CALLS PLEASE\*\*

Job Type: Full-time

Pay: $19.00 per hour

* 8 hour shift
Supplemental pay types:
* Signing bonus

* High school or equivalent (Preferred)

* Hotel: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Clarion Hotel of Concord, Concord , Hotel Front Desk $19.00 hr, Other , Concord, California

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