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Customer Support Representative (Work From Home)

Company: Newsela
Location: Concord
Posted on: November 17, 2022

Job Description:

[Customer Service / Remote] - Anywhere in U.S. / Competitive Salary + Benefits - As a Customer Support Rep you'll: Be the face of the company and the voice of the customer; Provide frontline support for end-users, helping them to navigate Newsela.com, clearing confusion on site tasks, and alleviating frustration for user pain points; Lead the charge in collecting information and trends from the user experience, and using it to influence product, implementation, and integrations; Use a state of the art customer relationship management tool that enables you to document the customer's interaction and follow the journey from start to finish...Hiring Fast > >

Keywords: Newsela, Concord , Customer Support Representative (Work From Home), Other , Concord, California

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