IT Help Desk (Concord, CA)

Company: Sierra Health and Wellness Centers
Location: Concord
Posted on: May 13, 2022

Job Description:

Sierra Health and Wellness Centers is seeking a dynamic IT Help Desk to join our amazing team! We are a rapidly growing healthcare company that is looking to build and develop our IT Team. Job Description: The Help Desk Technician will support the IT department and work as part of a team to provide onsite and remote technical support to a wide range of end-users based in various locations throughout company. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Respond to inquiries directed to the IT department from telephone, email, or in-person Process incoming help desk request ticketsCoordinate with IT specialist to schedule installation and implementation projects for hardware, software, and network-accessible resourcesWork with IT specialist and other department members to schedule upgrades and replacements for individual faculty and staff computer equipmentUtilize a ticketing system to respond to requests and incidents and provide thorough documentation for work performedMaintain physical asset management records and inventoryHelp Desk Technicians follow and adhere to all security related policies as it pertains to IT support, asset management procedures, and other areasTroubleshoot moderate hardware/software issuesProcess warranty device claims for break/fix devicesResearch questions using available information resourcesReports to IT Specialist Adaptability to new tasks Competencies:Excellent Verbal and written communicationExcellent interpersonal skillsMust be familiar with HIPAA/Client confidential and personal rightsKnowledge of fire and other emergency preparedness Travel Required: Ability to travel to various offices or facility locations.Required education and experience: Possess High School diploma or GED equivalent. Possess CPR/First Aid certification.Current TB test and health screenKnowledge of Windows operating systems Preferred education and experience: 1-2 years of technical support experience preferred PM21Powered by JazzHRPI175131351

Keywords: Sierra Health and Wellness Centers, Concord , IT Help Desk (Concord, CA), Other , Concord, California