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Supervisor, Switchboard

Company: Alameda Health System
Location: Concord
Posted on: January 15, 2022

Job Description:

SUMMARY: Supervises the switchboard functions and staff throughout the organization.

DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

1. Assists Manager of Support Services with wireless pager system and pager program including maintaining records of pager assignments and inventory, distributing pagers and supplies to AHS personnel as requested; validating monthly invoicing, executing wireless pages as defined by emergency'Code" procedures, producing reports for pager.
2. Maintains a record of specific activity on various logs and on-line database, such as Trauma log, Incident logs, CNFlogs and daily test page reports etc.
3. Performs standard supervisory functions, including, recruitment, hiring, on-boarding, training, coaching, mentoring, task assignment, performance evaluation, progressive discipline, conflict resolution and allocating staff resources.

4. Plans, organizes, and schedules the activities of switchboard staff based on analysis of use patterns and other factors.

5. Coordinates internal communications, including alerts, emergency messages, status reports and other items.

6. Performs other duties as assigned.

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

MINIMUM QUALIFICATIONS:

Required Education: High School Diploma or G.E.D.

Preferred Education: Bachelor's degree in related field.

Required Experience: Three years within a switchboard or other centralized communication environment.
Information Systems
Communications
Full Time
Day
Management
FTE: 1

Keywords: Alameda Health System, Concord , Supervisor, Switchboard, Other , Concord, California

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