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SEASONAL- Monitoring Services Surveillance Agent- SEASONAL

Company: Bay Alarm Company
Location: Concord
Posted on: May 3, 2021

Job Description:

Description This is a seaonsal position February - OctoberPosition Summary Accept, review, and respond to live or recorded video footage Ability to review and discern appropriate actions based on video footage Ability to watch multiple videos/monitors simultaneously Report incidents to local authorities having jurisdiction and customers Handle and bring to resolution, inquiries from customers and police regarding dispatch. Ability to follow directives and specific procedures. Ability to work weekends, holidays, nightshift, and mandatory overtimeEssential Job Functions Answer and follow-up on video alarm signals Acknowledge, review, load alarm videos and images via our automation system Initiate outbound calls to customers, police agencies and emergency contacts. Provide excellent customer service. Provide basic support to all customers. Respond to questions from customers regarding alarms and procedures Maintain acceptable Quality Assurance scores. Maintain acceptable Customer Service Evaluations. All other miscellaneous responsibilities and other duties as assigned.WHAT HAVE YOU GOT TO LOSE? We offer comprehensive benefits; outstanding promotional opportunities; use of a company vehicle (while on duty) and a well-established company to stand behind.Benefits include medical, dental, vision, life insurance and 401(k) with company match.Final applicant must have ability to pass pre-employment background check and drug screen.Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching.

Keywords: Bay Alarm Company, Concord , SEASONAL- Monitoring Services Surveillance Agent- SEASONAL, Other , Concord, California

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