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Service Router

Company: Aerotek
Location: Concord
Posted on: May 3, 2021

Job Description:


Aerotek is looking for a Service Router.


The ideal candidate will be someone that has worked in a call center and can handle at least 100 incoming telephone calls per day. - Will be working directly with the company technicians directing to them their specific service calls.

Job Duties:

1. Assign service appointments to service technicians.

2. Arrange appointment times with customer and service technicians.

3. Report issues to supervisors.

4.Process documentation as required,

5. Maintain database updates and resolutions.


-2+ years of high volume call center experience.

-1-2 years of dispatch experience preferred.

-Good communication skills

-Ability to MULTI-TASK

-Ability to work well under pressure and the ability to meet deadlines in a fast paced environment

-Detail oriented

-Very computer proficient


call center, customer service, dispatcher, call center

Top Skills Details:

customer service, call center, computer skills

Additional Skills & Qualifications:

High school diploma or equivalent required. 1-2 years post-high school education preferred. Typing 35 WPM- Prove it Test Comfortable Toggling between computer screens

Experience Level:

Expert Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Concord , Service Router, Other , Concord, California

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