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Account Executive

Company: Nonstop Administration and Insurance Services Inc
Location: Concord
Posted on: April 3, 2021

Job Description:

ACCOUNT EXECUTIVE - Account Management
The Account Executive position requires an individual who is knowledgeable of the healthcare industry, intuitive to customer needs, and understands benefit plan complexities from both an employer and employee perspective. Additionally Nonstop places high priority on: delivering premium customer service; client and member diplomacy; flexibility and collaboration follow-thru on deliverables; and most importantly, comfort with being in a client facing role.
By nature, everyone on the current Nonstop team is curious, motivated and proactive. Nonstop employees love our product, our mission, and the opportunity to lead and succeed. We are a non-traditional, hybrid broker / TPA and as such require someone who is committed to out-of-the box thinking and creativity when it comes to delivering benefits to our clients.
Still interested? Listed below is our wish list for the position as Account Executive:


  • Educating members about their group health benefits, accessing resources from the carrier relations team
  • Maintaining long-term client satisfaction, loyalty, and retention, with support from client relations, carrier relations, and client/consumer experience teams
  • Well versed in both fully-insured and self-funded plan design.
  • Experience with reference-based pricing preferred but not required
  • Third-Party Administration experience preferred but not required
  • Defining complete benefits packages (including medical and ancillaries), in collaboration with the carrier relations and client/consumer experience teams
  • Reviewing renewal and marketing (RFP) results and producing client facing presentations (analytical comparisons).
  • Coordinating and completing all renewal and open enrollment tasks (e.g. renewal packets, scheduling in-person meetings and webinars, online/other enrollments, and data exchanges), and accessing resources across teams to meet client needs/deadlines
  • Developing a consultative and trusted advisor relationship with key contacts and executive sponsors
  • Planning quarterly online client visits
  • Providing timely updates to clients regarding upcoming initiatives/deadlines/topics of interest, in collaboration with client/consumer experience team
  • Providing support/guidance regarding healthcare requirements and regulations
  • Traditionally traveling to onsite client locations and Nonstop offices was parcel and part of the position responsibilities. Currently, due to the current pandemic, travel to onsite client locations and Nonstop offices has been suspended. This may change in the future.

    Minimum requirements for this position include:

    • 7+ years of medical benefits/health insurance experience
    • Licensed with the DOI to sell Accident and Health and Life
    • Bachelor's degree or 7+ years recent experience in Account Management / Customer Relationship Management
    • Current knowledge regarding PPACA, healthcare reform regulations/requirements
    • Experience managing projects, particularly benefits renewals
    • Comfortable working under pressure in a fast-paced environment
    • Ability to work independently and remotely
    • Advanced problem resolution skills and communication abilities
    • Excellent presentation and listening skills
    • Strong PowerPoint/Google Slides, Word/Google Docs, Excel/Google Sheets skills

Keywords: Nonstop Administration and Insurance Services Inc, Concord , Account Executive, Other , Concord, California

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