ConcordRecruiter Since 2001
the smart solution for Concord jobs

Selling Experience Leader (Assistant Manager)

Company: Petco Animal Supplies, Inc.
Location: Concord
Posted on: September 12, 2020

Job Description:

Our vision at Petco is  Healthier Pets. Happier People. Better World.  We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you’ll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

Position Purpose:

The Selling Experience Leader (SEL) is the key driver for the guest experience and leading a selling culture in the store. Through the lens of Petco’s vision of “Healthier Pets. Happier People. Better World.” The SEL is the champion and role model for all relationship building touch points with Petco guests. The SEL will mentor all store partners in the culture of selling and engagement to support and drive the customer experience. The SEL assists the General Manager in developing and managing a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals; as well as assists in managing all aspects of the store’s business in accordance with Petco operational standards and safety procedures.

Essential Job Functions:  The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

The SEL will have primary responsibility to successfully implement a guest centric culture in the store by leading in the following areas, as well as all other projects/duties as assigned:

Outstanding guest experience every time

Utilize a deep understanding of business acumen to measure, analyze and diagnose business trends and to also utilize critical thinking skills to effectively implement business improvement plans.

Lead store execution, training, communication and maintenance of company initiatives, programs, policies, procedures, safety practices, and promotions.

Responsible for driving the implementation and execution of customer-centric programs such as seasonal promotions and sales to meet and exceed sales targets.

Train, coach, and develop department level leaders and store partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models.

Leads a “never out of stock” culture with store partners to ensure exceptional customer experience for all Omni-channel initiatives (examples include, but are not limited to: BOPUS, Extended Aisle, and Repeat Delivery).

Ensure the weekly schedule is written effectively to maximize operational and selling floor coverage.

Manage and coach dog training partners in delivering a consistent services customer experience aligned with our Petco Brand Standards and Customer Promise.

Promote a positive culture of teamwork by working alongside the leadership team, establishing priorities, and providing clear direction.

Demonstrate and support a continuous improvement and growth mindset.

Demonstrate a keen and genuine interest in all kinds of animals.

Perform other duties as assigned and assume responsibility as Leader on Duty to drive selling engagement.

Nature of Supervision: General instruction is provided by the General Manager on some, but not all tasks to be performed.

Supervisory Responsibility:

The Selling Experience Leader is directly responsible for the Guest Services and Dog Training roles in the store.

Partner with the GM to attract, hire, and retain top talent; participate in new partner and leader interviews and selection.

The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the store briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.

Contacts:

This position has continuous contact with the general public at the store and at store-related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, store repairs, coordination of vaccination clinics, store events, vendor meetings, etc.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

If you are a returning visitor who has an existing account, please click here .

Current Partners can explore internal opportunities on the Petco intranet at PetNet .

There was an error loading posts. Server Timeout, We are on it!

Keywords: Petco Animal Supplies, Inc., Concord , Selling Experience Leader (Assistant Manager), Other , Concord, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Delivery Driver - DSM1 - West Sacramento, CA $16.00 - $17.25hr++
Description: Job DescriptionLocation : DSM1 1000 Riverside Parkway West Sacramento CA 95605 16.00 - 17.25hr Amazon Delivery Service Partners are seeking bright, motivated, hardworking individuals to fill Contracted (more...)
Company: Amazon Contracted Delivery Partners
Location: Woodland
Posted on: 09/28/2020

Installation Subcontractor
Description: Job Description: 10 10 LeafFilter Gutter Protection Installers needed for immediate work as independent contractors. We provide in-depth knowledge so you can correctly and efficiently install our gutter (more...)
Company: LeafFilter
Location: Woodland
Posted on: 09/28/2020

Delivery Associate/Driver
Description: Job DescriptionLocation : DSM1 1000 Riverside Parkway West Sacramento CA 95605 16.00 - 17.25hr Amazon Delivery Service Partners are seeking bright, motivated, hardworking individuals to fill Contracted (more...)
Company: Amazon Contracted Delivery Partners
Location: Woodland
Posted on: 09/28/2020


Amazon Workforce Staffing: Amazon Order Picker - Part Time
Description: Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what Amazon is doing to provide a safe environment (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/28/2020

Amazon Workforce Staffing: Order Picker/Packer (Vacaville)
Description: Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what Amazon is doing to provide a safe environment (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/28/2020

Deliver Food with Uber Eats
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Extra (more...)
Company: Uber Eats
Location: Woodland
Posted on: 09/28/2020

Seasonal Part-Time Amazon Package Sorter With $250 Sign-on Bonus
Description: Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what Amazon is doing to provide a safe environment (more...)
Company: Amazon Workforce Staffing
Location: Woodland
Posted on: 09/28/2020

Customer Experience Specialist (Advisor)
Description: Job Description: 10 10 The Best Buy Advisor engages customers using relationship skills and inspires them to see what 38 039 s possible with technology. In addition, they build quality relationships (more...)
Company: Best Buy
Location: Woodland
Posted on: 09/28/2020

Flexible Schedule - Deliver with Uber
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Extra (more...)
Company: Uber Eats
Location: Woodland
Posted on: 09/28/2020

Line Cooks
Description: Job DescriptionThis job was posted on September 21 and will be accepting applications through October 6. Red Robin is taking extra measures to keep our Team Members safe during this time. We have enhanced (more...)
Company: Red Robin
Location: Woodland
Posted on: 09/28/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Concord RSS job feeds