Director, IT Global Business Services Commercial Operations
Company: Cepheid
Location: Sunnyvale, California
Posted on: September 4, 2019
Job Description:
Lead the team supporting Commercial Operations organization with
IT solutions, leveraging business and systems expertise to support, design, and implement existing and new
business functionalities in SAP, Salesforce systems and related third party systems; Act as a strategic partner to
Commercial Operations executives, in Sales, Order Management, Marketing, Service & Support functions, and
collaborate with them to develop and implement IT solutions roadmaps that enable business objective; Drive the
assessment, prioritization and execution of enhancement projects, directly manage and deliver some of those
projects, and lead an internal team of SAP, Salesforce professionals as well as external consultants to
deliver high quality solutions; Establish relationships with senior Commercial Operations executives to understand their
goals and the business capabilities they require; Develop and communicate IT solutions roadmap to address those
business needs, in alignment with the overall IT Enterprise Architecture guidelines; Lead the process of getting
new requests for IT solutions assessed and prioritized in collaboration with Commercial Operations management;
Accountable for successful delivery of all Commercial Operations IT projects; Manage projects through their complete
lifecycle, from initial requirements gathering, through design, to implementation; Hands-on design, configuration and
delivery of solutions for some projects; Lead the internal IT team of SAP SD, CS & Salesforce professionals,
providing supervision and coaching to continuously develop the capabilities of the team and its ability to deliver
business value; Manage external providers to deliver on committed SLAs for application support and projects; Evaluate,
select and manage new vendors (applications or consulting) when needed to support requirements not covered by
existing partners; Collaborate with other IT functions to ensure solutions are well designed, integrated and
aligned with other functions IT roadmaps; Promote the use of robust project portfolio and project management
methodologies; Regularly communicate project status and progress against roadmaps to Commercial Operations
stakeholders. Position requires 20% travel. Education and Experience Requirements: Bachelor's degree in Computer Science, Business, Management
Information Systems, or closely related field, or equivalent* plus nine (9) years of experience in the job or in
IT with focus on ERP design and management. *Equivalent-will accept educational equivalency evaluation
prepared by qualified evaluation service or in accordance with 8 CFR 214.2(h)(4)(iii)(D). Skills Set Required: Experience must include nine (9) years of SAP SD & CS
configuration and implementation; Five (5) years of experience in global SAP implementations or international SAP roll-outs;
Designing and integrating Customer Support and Field Service processes across SAP and Salesforce based systems; and
Three (3) years in a supervisory role, managing a team of SAP professionals. Interested applicants should email their resumes to Heather
Medina at cepimmigration@cepheid.com with reference to job title.
Keywords: Cepheid, Concord , Director, IT Global Business Services Commercial Operations, Manufacturing , Sunnyvale, California, California
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