Systems Administrator

Company: Project Open Hand
Location: San Francisco
Posted on: February 17, 2026

Job Description:

Job Description Job Description Please note: Per San Francisco's Health Order C19-07y, Project Open Hand employees are required to provide proof of COVID-19 vaccination prior to working on-site and with others. TITLE: Systems Administrator DEPARTMENT: Information Technology REPORTS TO: Director, Information Technology LOCATION: 730 Polk Street, San Francisco BENEFITS: Yes STATUS: Temporary Fulltime, Non-Exempt, Union CLASSIFICATION: Administrative SUPERVISES: N/A POSITION SUMMARY: The Systems Administrator is responsible for maintaining information systems hardware and software, including telecommunications, servers and workstations. Identifies and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the network communication systems. Works closely with end users to troubleshoot any IT issues. QUALIFICATIONS REQUIRED: 3 years of Desktop support with Microsoft Windows 3 years’ experience with Microsoft Windows Servers Working Knowledge of Microsoft Office 365 Advanced networking knowledge QUALIFICATIONS DESIRED: Experience with IS planning and implementation Comprehension of a variety of desktop and server operating systems and applications (i.e.: Salesforce, homegrown databases, online platforms, Access, Microsoft Office, Adobe Cloud, Windows, Active Directory, Office 365, Salesforce, etc.) Experience maintaining Nortel Meridian phone system Virtualization experience ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Provide level 2 and level 3 support Apply problem-solving skills to troubleshoot user issues Install and maintain Information Systems assets Create, modify, and maintain Active Directory users, group policies, and security permissions. Work with all agency departments to define new systems and hardware. Monitor, maintain and manage agency’s network through our Meraki appliances Conduct regular proactive updates of in-house and cloud based network servers Maintain and manage Agency’s telecommunication systems Responsible for systems backup, monthly off-site storage and cloud backup. Develop, maintain and enforce Information Systems policies and procedures Stay abreast of technological developments to ensure that Agency’s systems continue to be effective and efficient Create and maintain documentation on Information Systems procedures Maintain Information Systems libraries Demonstrated positive relationships with customers while responding to IT tickets and requests Manage Infrastructure projects for the implementation or upgrade of computer equipment and systems. Other duties as assigned JOB COMPETENCIES: Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations Ethical: Honest, accountable, maintains confidentiality Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary Knowledgeable: Understands facets of job, keeps job knowledge current Well organized: Information organized and accessible, maintains efficient work space, manages time well Strong communicator: excellent verbal and written communication skills Technical savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology Leadership I: Completes all assigned tasks in a timely manner and is able to identify projects or work needed for future completion. Anticipates needs before they are assigned. Recognizes themselves as a departmental or function representative PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical demands: While performing duties of job, incumbent is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 30 pounds unassisted. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environmen t: The noise level in the work environment varies from quiet to loud. The temperature in the work environment will range from cold to warm. The work environment will fluctuate between long periods of time in the server room and installation, repair and employee assistance throughout all areas of the agency’s building in San Francisco and occasionally the East Bay. Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include: • Medical, Dental, and Vision coverage, and Flexible Spending Account • Long Term Disability, Life/AD&D, and Supplemental Life Insurance • Retirement Savings Plan 403(b), Commuter Check Subsidy • Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts • Holidays (11 per year), generous vacation and sick leave, and complimentary lunch Pursuant to the San Francisco Fair Chance Ordinance, and State and Federal laws, we will consider for employment qualified applicants arrest and conviction records.

Keywords: Project Open Hand, Concord , Systems Administrator, IT / Software / Systems , San Francisco, California