Partnerships Operations Lead
Company: Cypress HCM
Location: San Francisco
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Partnerships Operations Lead
Description: Services is building a scaled marketplace of
high-quality service providers (chefs, massage, photography, and
more). We partner with platforms, aggregators, and
booking/inventory systems to unlock supply at scale. We’re hiring a
Partnerships Operations Lead to own the post-signature engine:
you’ll design the strategy, operating model, and programs that turn
deal terms into real supply, quality, and revenue outcomes. You’ll
sit at the intersection of BizDev, Product, and GTM, creating the
playbooks, SLAs, incentives, data flows, and experiments that grow
partner-sourced supply efficiently while improving conversion and
guest experience. Duties: Operationalize partner deals Translate
commercial terms into launch plans, SLAs, success metrics, and
reporting. Stand up partner onboarding programs (data mapping, API
readiness, catalog standards, compliance, payments,
dispute/chargeback flows). Grow supply & conversion Build scalable
programs to drive new activations, listing quality, and bookability
(inventory health, pricing/availability hygiene, content QA).
Design incentive frameworks (bounties, co-op spend, tiering) that
improve unit economics and partner performance. Own the performance
engine Define and run partner scorecards; establish QBR/WBR cadence
with targets for NAAS, CPA/CAC, fill rate, cancel rate, NPS/claims.
Build automated pipelines/dashboards with Data/Analytics;
instrument experiments (A/B, geo pilots, cohort tests). Create
repeatable playbooks Standardize integration requirements,
validation tests, and launch checklists. Author SOPs for catalog
ingestion, policy compliance, trust & safety escalations, and
partner support. Drive cross-functional execution Prioritize
integration and feature requests with Product/Eng based on partner
and business opportunities Partner with Legal/Policy on data
sharing, content/IP, and regulatory needs across regions.
Continuously optimize economics Model lever impacts (channel mix,
incentives, take rates) and deliver cost-per-activation and payback
improvements at portfolio and partner level. What success looks
like (Outcomes/KPIs) Partner-sourced NAAS: net new active services
from integration partners hits plan. Unit economics: CPA/CAC down
quarter-over-quarter; positive payback within target window.
Quality & conversion: ensure improved conversion rates and supply
quality Speed to value: time-to-launch and time-to-first-booking
reduced vs. baseline. Requirements: Bachelor’s Degree in Business,
Finance, Marketing, or related fields 7 years in Consulting /
Partnerships Ops / Marketplace Ops / Supply Ops or Program
Management for B2B platforms (e.g., integrations with
reservation/booking systems, OTAs, aggregators). Proven track
record turning partner agreements into scaled programs with
measurable supply and revenue impact. Comfortable with technical
integrations (APIs, webhooks, data schemas); can write precise
requirements and run UAT with Eng. Strong analytical chops: build
business cases, define KPIs, create dashboards, and run
experiments. SQL/Sheets advanced proficiency required; familiarity
with Tableau a plus. Experience designing incentives/tiers, SLAs,
and QBR frameworks. Excellent cross-functional leadership; crisp
written docs and playbooks. Background in RevOps, Growth Ops, or
Product Ops. Compensation: $118 – 131/hr W—2 Req ID: 36561004
Keywords: Cypress HCM, Concord , Partnerships Operations Lead, IT / Software / Systems , San Francisco, California
