Operations Manager
Company: Sprague Pest Solutions
Location: Concord
Posted on: November 2, 2025
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Job Description:
Description: Lead with Purpose. Grow with Sprague. Are you ready
to take the next step in your leadership journey with a company
that’s redefining pest management? Sprague Pest Solutions is
looking for a driven, people-focused Operations Manager to share
leadership responsibilities for our team in the Sacramento to San
Francisco Bay areas. If you're passionate about coaching others,
delivering exceptional service, and making a real impact on public
health and safety, this is your opportunity to thrive. Join us in
our mission to protect people, property, and food with integrity
and innovation. Apply today and be the difference. What you'll do:
- Train technicians to locate, identify, destroy, control, and
repel pests - Review routing and scheduling for improvements to
efficiency - Partner with clients and provide support to
technicians to resolve service problems, ensure complaints are
responded to timely and follow-up steps are taken - Inspect
technician's vehicles and route work to ensure standards are met
for safety, cleanliness, quality, and service - Work with branch
manager, sales personnel, and technicians to prepare client bids
for special services, including fumigation and bird work - Travel
throughout the branch territory, from San Francisco bay area, to
Modesto, Stockton, Santa Rosa, and Sacramento What we do at
Sprague: Pests pose a serious threat to public health and our
world’s food supply. Food-borne illnesses as a result of bacteria
transmitted by pests sicken millions of people annually. Sprague’s
highly trained and dedicated team is driven to design and deliver
pest management programs using the latest technology and products
to safeguard people, property, and food, and leave the smallest
environmental footprint. Working for Sprague means passionately
delivering uncompromising service. We focus on our commitment to
our clients and ourselves; consistency, accountability, respect;
teamwork among co-workers, our clients, and the community; and
environmental responsibility in our approach to pest prevention.
What you’ll get working here: - Salary: $78,000-85,000 per year
plus annual bonus - A take-home service vehicle with gas card -
Company-provided phone, laptop, uniforms, and safety equipment -
On-the-job training and licensing - Pride in your work and the
Sprague mission - A supportive team environment based on family
values - Unlimited growth opportunities, with tuition assistance
and leadership training Benefits: - Health, Vision, Dental
Insurance within 30 days of hire - 401K after 1 year, with 100%
match up to 3% plus 50% match up to 6% - Paid time off: Personal
time available day 1, holiday and vacation time after 90 days -
Childcare assistance and college savings plan Note: We are hiring
two Operations Managers to support our growing business. These
positions are based out of our West Sacramento Branch and share a
service territory that spans the San Francisco Bay area north to
Santa Rosa, south to Gilbert and Salinas, East through Stockton to
the Nevada border and north to Oroville. Requirements: Must haves
for this job: - High school diploma or equivalent - Valid Driver’s
License and Satisfactory Motor Vehicle Record - Attention to detail
and high standards of work quality - Hunger for knowledge and
professional development - Competitive approach to both individual
and team performance - Willingness to travel throughout entire
service territory Nice to haves for this job: - 3 years' experience
in pest management - 2 years’ experience in managing people and
business operations - 1 years’ experience in customer service,
retail, food service, or hospitality - Pest control, industrial, or
safety certifications Pre-Hire Screening Requirements: - 5 years
Satisfactory Motor Vehicle Record - Criminal Background Check:
Federal, State, County - Education & Employment Verification - DOT
Physical with 5-Panel Drug Screen All offers of employment are
contingent upon a satisfactory motor vehicle record report that is
checked annually. Sprague Pest Solutions is an Equal Opportunity
employer and promotes diversity through a culture of inclusion and
opportunity. All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex,
pregnancy, sexual orientation, gender identity, national origin,
disability, veteran status, or any other characteristics protected
by law. We are a drug and smoke-free environment. In compliance
with federal law, all persons hired will be required to verify
identity and eligibility to work in the United States and to
complete the required employment eligibility verification form upon
hire. Detailed Job Description: Position Summary Supervise service
personnel and support sales personnel to achieve performance,
quality and growth goals. Passionately delivering uncompromising
results through the work of others. Essential Duties and
Responsibilities - Interact with customers and provide support to
technicians to resolve service problems, ensure client complaints
are responded to timely and follow-up steps are taken. - Seek out
potential clients, build route density for technician routes,
working with technicians and sales to find new prospective clients,
and look for ways to add value to existing clients. - Review
routing and scheduling for improvements to efficiency. - Perform
Quality Assurance audits at client sites. - Coach Service personnel
to achieve performance goals. - Communicate and train technicians
on new programs, processes and equipment. - Ensure that all
assigned routes are completed which may require completing pest
prevention service route work to fill in for vacations, vacancies,
etc. - Train technicians to locate, identify, destroy, control, and
repel pests. Use knowledge of pests’ biology and habits, along with
pest management techniques such as applying chemicals, setting
traps, operating equipment, and modifying structures to alleviate
pest problems. - Assist in maintaining and monitoring inventory of
supplies within standards - Complete vehicle inspections of
technicians to ensure proper inventory levels of tools, equipment
and materials, and ensure equipment is properly maintained and
safety requirements are met. - Prepare client bids for special
services, including fumigations and bird work. - Work flexible
schedule as required to meet client expectations, including
weekends and evenings. Occasional overnight travel may be required.
- Ensure technicians and self are working in a safe manner and
adhering to OSHA, state requirements, and Sprague policies and
procedures and maintaining and utilizing required safety equipment
when providing pest management services. - Ensure technicians and
self-maintain a clean company vehicle, comply with DOT and company
guidelines, operate vehicle safely and legally and according to
company guidelines and represent Sprague by keeping vehicle clean
and in good repair. - Complete paperwork and electronic reporting
on PDA accurately and timely. Provide information to Service Center
as required, including synching PDA daily. - Ensure technicians and
self participate fully in training opportunities provided to
enhance knowledge and to meet requirements for licensing. - Ensure
technicians and self represent Sprague by wearing clean company
uniforms and appropriate footwear, maintaining personal hygiene and
facial hair standards at all times. Qualifications and Requirements
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Knowledge, Skills and Abilities - Knowledge of federal, state,
industry, and local regulations as well as proficiency in the use
of all safety equipment and procedures. - Behaves consistently and
predictably; is reliable, responsible and dependable in fulfilling
obligations; diligently follows through on commitments and
consistently meets deadlines. - Diligently checks work to ensure
that all essential details have been considered; notices errors or
inconsistencies, and takes prompt, thorough action to correct
errors. - Projects a professional image of oneself and the
organization; demonstrates a positive attitude towards work; takes
pride in one's work and the work of the organization. - Is
friendly, pleasant, courteous, and professional when dealing with
internal or external clients. Promotes cooperation, building
teamwork, and resolving conflict. - Is able to perform effectively
even with minimal direction, support, or approval and without
direct supervision. Is able to set priorities and takes
responsibility for accomplishing work goals within accepted
timeframes. - Adapts quickly to change and works under tight
deadlines. Is cooperative, willing to share knowledge, cross-train,
& take on additional responsibilities. Must be willing to work
extended hours and weekends when necessary. - A self-starter who
effectively organizes own work and completes on timely basis. Acts
dependably to get things done right the first time. Considers
positive and negative consequences before acting. Demonstrates a
sense of urgency and takes initiative when necessary. - Is able to
successfully grasp new materials and pass state licensing exams and
requirements. - Able to learn and use computer and computer-based
applications such as Learning Management System, PDA, Pestpac and
e-mail. - Behaves in accordance with Sprague’s Commitment, Code of
Ethics, Environmental Philosophy and Vision; follows company
policies and procedures. Education and/or Experience - Stable job
history with experience in a physically demanding job - 3 years'
experience in pest management and/or 2 years’ experience in
managing people and business operations and/or 1 years’ experience
in customer service, retail, food service, or hospitality - High
school diploma or equivalent (required) - Education and training
beyond high school (preferred) - Current pesticide license in all
categories (preferred for hire, but will train) Language Skills
Ability to read and write reports, business correspondence, and
procedure manuals. Ability to interact tactfully and positively
with Sprague staff and management. Ability to maintain a high level
of confidentiality. Ability to speak effectively to clients or
Sprague employees. Mathematical Skills Able to calculate figures
and amounts and add, subtract, multiply, and divide with whole
numbers, fractions, decimals, and percents; calculate averages,
ratios, proportions and rates; convert decimals to fractions;
convert fractions to percents. Reasoning Ability Possesses
sufficient inductive and deductive reasoning ability to perform job
successfully; critically reviews, analyzes, synthesizes, compares
and interprets information; draws conclusions from relevant and/or
missing information; understands the principles underlying the
relationship among facts and applies this understanding when
solving problems. Physical Demands The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this job, the employee is regularly required to
stand; walk; sit; use hands to finger, handle, or feel; reach with
hands and arms; stoop, kneel, crouch, or crawl; climb; and talk and
hear. The employee must occasionally lift and/or move up to 50
pounds. Specific vision abilities required by this job include
close vision, distance vision, color vision, peripheral vision,
depth perception, and ability to adjust focus. The employee is
required to regularly drive a company vehicle between client sites
and will be required to maintain a DOT certificate, CDL and
Hazardous Materials endorsement. Work Environment The work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. Work is performed in a variety of client settings that
will include exposure to seasonal weather, damp and/or dusty
locations, freezing conditions and hot conditions with temperatures
over 120 degrees. There are frequent employee and client contacts
and interruptions in person and via the telephone during the day.
The noise level in the work environment is moderate. W. B. Sprague
Company Inc. reserves the right to revise or change job duties and
responsibilities as the need arises. This position description does
not constitute a written or implied contract of employment.
Compensation details: 78000-85000 Yearly Salary
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Keywords: Sprague Pest Solutions, Concord , Operations Manager, Hospitality & Tourism , Concord, California
