Customer Service Representative
Company: Shield HealthCare
Location: Walnut Creek
Posted on: May 16, 2022
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Job Description:
Job Description Since 1957, Shield Healthcare has provided
high-quality healthcare services while focusing on customer
satisfaction and employee achievement. We are dedicated to
fulfilling the medical supply needs of consumers and the caregiving
community while maintaining a 99% overall customer satisfaction
rating. Over the years, Shield HealthCare has expanded nationally
with current service locations in California, Colorado, Illinois,
Ohio, Texas and Washington. Shield HealthCare is looking for a
Customer Service Representative to assist our customers with their
telephone orders. The position has a set schedule, Monday through
Friday, no nights or weekends. Shield HealthCare offers competitive
salaries, a comprehensive benefits package, vacation and sick days,
holiday pay, and continuous training. JOB RESPONSIBILITIES: Answer
incoming telephone calls/faxes and take orders from physicians,
referral sources, and customers Enter orders into computer system
in timely manner Attend to walk in customers Process authorizations
and support documentation Process support and sales incidents to
maintain customer satisfaction levels Resolve customer complaints
Upsell and cross-sell to meet customer needs QUALIFICATIONS: 2
years customer service experience Ability to multi-task
Demonstrated problem solving ability Excellent verbal and written
communication skills Bilingual English/Spanish preferred BENEFITS:
Medical, Dental, and Vision 401(k) with Company Match Sick and
Vacation Days Flexible Spending Account Life & Disability Insurance
Education Assistance Career-minded individuals will find our
business challenging and our reputation for excellence just one of
the rewards we have to offer. To further enhance this tradition of
excellence, our employees participate in continuous training and
development programs in a variety of disciplines.
Keywords: Shield HealthCare, Concord , Customer Service Representative, Hospitality & Tourism , Walnut Creek, California
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