Assistant Ops Manager

Company: Tower EV
Location: San Francisco
Posted on: May 19, 2025

Job Description:

Assistant Operations Manager Role And ExpectationsAs an Assistant Operations Manager, you are entrusted with supporting the Operations Manager in managingdaily branch operations. Y ou will assist in monitoring key performance indicators (KPIs) and contribute toachieving organizational goals. Success in this role requires effective collaboration with teams, overseeingemployee training and development, and proactively addressing operational challenges to drive continuousimprovement.Key Responsibilities:1.Support Branch Operations---Assist the Operations Manager in overseeing daily operations across all branches, ensuringefficient functioning and smooth execution of tasks.2.Safety and Customer Service Standards---Ensure that all teams adhere to safety protocols and maintain high levels of customer service,fostering a customer-first mindset.3.Key Performance Indicators (KPIs)---Monitor performance metrics and contribute toward meeting and exceeding company KPIs,including safety, customer satisfaction, and operational efficiency.4.Employee Training and Development---Assist in coordinating and managing employee training programs to ensure that all teams have thenecessary tools, knowledge, and resources for success.5.Team Activity Coordination---Collaborate with different departments and teams to ensure smooth day-to-day operations andeffective problem-solving in real-time.---Identify areas for improvement within branch operations and collaborate with the OperationsManager to implement changes that drive operational efficiency.7.Ethical Standards and Compliance---Ensure that all operational activities comply with company policies and maintain ethicalstandards across the board.8.Resource Management---Ensure that teams are adequately resourced and trained to handle operational challenges whilekeeping cost-efficiency in mind.9.Problem Solving and Adaptability---Proactively address operational issues, providing timely solutions, and adapting to the fast-paced,dynamic environment of the transportation industry.10.Communication and Collaboration---Maintain clear and effective communication with the Operations Manager, teams, and otherdepartments to ensure alignment in achieving company goals.11.Performance Evaluation---Collaborate with the Operations Manager to evaluate team performance, track progress towardgoals, and provide feedback for growth and improvement.
Qualifications:Strong leadership and team management skills.Excellent problem-solving abilities with a focus on continuous learning.Ability to work in a fast-paced environment and adapt to unpredictable situations.Experience in operations management or a related field is preferred.Strong communication and organizational skills.Tech Savvy; Includes proficiency in Excel with knowledge of pivot tables/graphs.Benefits:---Personal phone use reimbursement of $40 will be issued monthly.---Health Insurance: To support your healthcare needs, we offer reimbursements forhealth insurance premiums. This benefit aims to ease the financial burden ofhealthcare expenses. Medical, dental, and vision benefits are provided throughThatch's ICHRA, starting on the 1st of the month following 60 days ofemployment.---You can accrue up to 2 weeks of paid vacation (PTO) and use it after 90 daysabout (3 months) of employment.---Eligible employees must provide ample notice and get HR approval before usingpaid vacation.In addition to the duties listed above, employees are required to: adhere to Tower WAV'spolicies and procedures; work in a safe manner; perform duties as workload necessitates;maintain a positive and cooperative attitude; communicate regularly with your supervisorabout work issues; demonstrate efficient time management; demonstrate regular andreliable attendance and punctuality; meet applicable productivity standards; and completeother duties as assigned by Tower WAV from time to time.Employees must have reliable transportation to and from the workplace.This outline is not intended to be all-inclusive of the employee's duties andresponsibilities as they may change at the sole discretion of Tower WAV.It is the policy of Tower WAV to provide equal employment opportunities to all applicantswithout regard to race, color, creed, religion, sex, gender, pregnancy status, genderidentity, gender expression, national origin, citizenship, age, ancestry, sexual orientation,physical or mental disability, medical condition, genetic information, marital status,registered domestic partner status, reproductive health care decision making, military orveteran status or any other characteristic protected by federal, state or local law. Thispolicy applies to all terms and conditions of employment, including recruiting, hiring,placement, promotion, termination, layoff, transfer, leaves of absence, and compensation.In addition, Tower WAV will provide reasonable accommodation for qualified individualsAre you able to communicate fluently in english?*Are you able to pass a drug test, including marijuana (pre-employment) ?*Are you at least 23 years old (for insurance purposes)?*Are you able to pass criminal and motor vehicle background checks?*Do you have a full California Driver's License with at least 2 years US driving history?*Are you able to commute to our location in San Francisco, CA 94107*
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Keywords: Tower EV, Concord , Assistant Ops Manager, Executive , San Francisco, California