Live Operations Manager

Company: Playstudios
Location: San Francisco
Posted on: May 5, 2025

Job Description:

Posted Wednesday, March 5, 2025 at 8:00 AMWe are looking for a Live Operations Manager with strong in-app event skills to launch a new product in the emerging and exciting sweeps category. As a Live Operations Manager, you will deliver on goals for the growth of the game by channeling your razor-sharp focus on performance and operational excellence. Live Ops will be a foundation of our games, serving to make each player's experience diverse and exciting on a day-to-day basis! By constantly introducing original, short-lived in-game activities that interact with the base game, we aim to create an ongoing cycle of anticipation and variation. Delivering fantastic player experiences and maximizing commercial success is a formula for you to balance.This role will work closely with the Head of Product, Meta Games PM, and Game Economist to oversee in-game events that drive engagement, retention, and monetization. This person will have strong analytical and marketing skills. A deep connection with our player base will be vital. Work collaboratively with the CRM, Host, and Customer Service teams to learn, adapt, and communicate the exciting live ops events. Ability to pivot as data and trends dictate attention to detail, and ability to collaborate with in-house legal counsel and regulation team in this dynamic sweeps game category.The Live Operations Manager will report directly to the Head of Retention Operations.Duties and Responsibilities

• Develop and own a live ops and monetization strategy that accounts for both audience expectations as well as game's business goals
• Drive the day-to-day execution of the strategy by owning the schedule, targets, and overall success of in-game sales, offers, and live events
• Own the roadmap of features and tools needed to grow, innovate, and improve live ops of your game and coordinate their development with relevant stakeholders
• Together with game analysts, conduct quantitative analysis to provide key insights into product performance and uncover opportunities for further engagement and monetization
• Conduct A/B and multivariate tests to optimize game retention, engagement, and monetization metrics
• Bring to the team an understanding of best-in-class live ops activities, feature design, and monetization mechanicsRequirements
  • Bachelor's Degree in Marketing or similar field
  • 3+ years experience in F2P, Sweeps or Real-money games
  • Demonstrated track record and experience in running and growing a live free-to-play, sweeps, or real-money game
  • Sound product judgment, ability to formulate live ops strategy and present clear, measurable key results that will lead to achieving business goals
  • Hands-on approach and impact-driven focus on constantly pushing game performance and delivering fantastic player experiences
  • Deep understanding of economy and monetization design, as well as of engagement drivers in live service games
  • Strong quantitative and analytical skills with an emphasis on metrics-driven decision-making
  • Extensive knowledge of live operations and monetization trends within the free-to-play, Sweeps, or real-money gaming space.Benefits and Perks
    • 100% health benefit premium coverage for you and your dependents!
    • 401K match and Restricted Stock Units
    • Flexible vacation policy
    • Employee-driven entertainment, happy hours, and team-building events
    • Snacks and drinks are available in the kitchen
    • Casual work environmentAbout PLAYSTUDIOSPLAYSTUDIOS is the developer and operator of award-winni ng free-to-play casual games for mobile and social platforms. The company's collection of original and published titles is powered by its groundbreaki ng playAWARDS loyalty marketi ng platform, which enables players to earn real-world rewards from a portfolio of global entertainment, retail, technology, travel, leisure, and gami ng brands across 17 countries and four continents. Founded by a team of veteran gami ng , hospitality, and technology entrepreneurs, PLAYSTUDIOS bri ng s together beautifully designed mobile gami ng content with an innovative loyalty platform in order to provide its players with an unequaled entertainment experience and its partners with actionable business insights. To learn more about PLAYSTUDIOS, visit playstudios.comPLAYSTUDIOS is an equal opportunity employer. Applicants will be considered regardless of their sex (includes pregnancy, childbirth, breastfeedi ng and related medical conditions), race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military or veteran status, or other protected category under the law. Pursuant to the SanFrancisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Keywords: Playstudios, Concord , Live Operations Manager, Executive , San Francisco, California