Director of Operations
Company: Allied Universal
Location: Concord
Posted on: May 24, 2023
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Job Description:
Director of Operations
Overview
Allied Universal -, North Americaas leading security and facility
services company, provides rewarding careers that give you a sense
of purpose. While working in a dynamic, diverse and inclusive
workplace, you will be part of a team that fuels a culture that
will reflect in our communities and customers we serve. We offer
medical, dental and vision coverage, life insurance, 401K, employee
assistance programs, company discounts, perks and more for all
full-time positions!
Job Description
Allied Universal is currently hiring a Director of Operations (Dir
of Ops) to oversee all Account Managers and on-site scheduled,
managed business in a Mega Market by visiting client sites and
ensuring the highest levels of client satisfaction and Security
Professional performance. The successful Director of Operations
will achieve goals and objectives, ensure the highest level of
Security Officer Quality, retain quality clients by providing
excellent customer service, build and retain profitable business
growth and hire and develop strong talent. To support and ensure
success in this role, we provide a comprehensive, week-long
management onboarding course designed to provide best practices,
tools and guidance.
Primary responsibilities for the Director of Operations
include:
Set an example as a leader with a management style that encourages
participation and ownership by all, along with a continuous focus
on execution, customer satisfaction, employee satisfaction and
financial management
Conduct all business with the highest of ethical and professional
standards while assuring maintaining client bill rates and
overseeing billbacks
Develop and maintain strong working relationships with senior
management at all accounts; key region and corporate functions and
counterparts across the organization
Oversee all managed business and client relationships
Perform daytime client visits and post inspections
Negotiate client account renewals
Support and execute Performance Management and Talent Management
programs and initiatives for all assigned personnel
Continually reinforce and encourage exemplary service delivery to
all clients, and ensure that all direct and indirect reports do the
same, to assure client satisfaction and retention
Conduct all business with the highest of ethical and professional
standards
Maintain confidentiality of all information and data
Keep records and prepare accurate and timely feedback / reports as
required
REQUIRED SKILLS AND EXPERIENCE
The ideal candidate will possess a Bacheloras degree or related
field plus at least 5 years of general management experience in a
service industry. Contract or proprietary security services
experience is preferred. In addition, we seek the following:
Excellent interpersonal and communication skills, including highly
effective written and oral delivery
Dedication to high quality customer service delivery and integrity
through proven client and customer relationships
Strategic thinker with financial acumen to grow the business while
maintaining and retaining current business
Proven track record of excellence in service and financial
management (awards, top rankings, etc. ) using consultative client
engagement
Ability to establish and maintain effective working relationships
with senior leadership, peers, subordinates, internal resources and
clients
Proven track record of developing and engaging people to achieve
superior results. Passionate about coaching and development
Proven success in hiring the best talent and effectively managing
team performance
Ability to deal with internal and external customers and to ensure
compliance with fair employment practices and perform employee
investigations
Key Competencies: integrity, problem solving, conflict management,
time management, customer focus, timely decision making, motivating
and directing others, drive for results.
Pay: $90,000/ per year plus bonus, auto allowance, gas card
Closing
Allied Universal - is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race/ethnicity, age, color, religion, sex, sexual orientation,
gender identity, national origin, genetic information, disability,
protected veteran status or relationship/association with a
protected veteran, or any other basis or characteristic protected
by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity,
Affirmative Action, Diversity and Inclusion, have difficulty using
the online system and require an alternate method to apply, or
require an accommodation at any time during the recruitment and/or
employment process, please contact our local Human Resources
department. To find an office near you, please visit:
www.aus.com/offices.
Requisition ID
2023-1019644
Keywords: Allied Universal, Concord , Director of Operations, Executive , Concord, California
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here to apply!
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