Manager Faculty Advisory Services
Posted on: March 17, 2023
Manager Faculty Advisory Services Concord , New Hampshire Apply
Now Internals Apply Here Share this job
- share to linkedin
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Services guides a team of current and former higher education
instructors who act as subject matter experts for Pearson products.
This team of Faculty Advisors brings their expertise with education
and our products to bear to help our Sales teams, Faculty Support
and Technical Support serve our higher education customers. The
position of Manager of Faculty Advisors guides this team.The
Manager of Faculty Advisement Services will work from home and
report to the Director of Consumer Insights and Analytics - Higher
Education. The manager will lead a team of Faculty Advisors
ensuring quality delivery of services to higher education faculty
members throughout the U.S. This leadership position entails
understanding each team member's individual performance level,
needs and areas for development (based on their competencies). The
manager will develop trust and adapt to the unique learning and
personality styles of each team member. Coaching and documenting
coaching consistently to develop the middle performers and retain
and leverage the top contributors. The manager will lead and manage
the team to deliver to the business including bringing to market
new advisement services and resources for faculty.Responsibilities:
- Work with the Director of Consumer Insights and Analytics -
Higher Education to develop the strategic plan and set the annual
goals for faculty advisement services, ensuring they are in line
with the purpose of Higher Ed go-to-market goals, and will propel
us to a strong competitive position in the market.
- Work with the Director of Consumer Insights and Analytics -
Higher Education to create/maintain a formal feedback process to
consolidate the educator feedback learned by the Faculty Advisors
into real world insights. Insights will be shared with Marketing,
Sales, Product Development and Services in a formal setting.
- Foster a customer-centric, diverse, equitable and inclusive
- Responsible for recruiting and bringing in strong talent to the
- Ensure strong training, coaching, and development of your
- Pro-actively seek candid and trusted feedback on the
performance of direct reports from stakeholders to be used in
coaching and development activities.
- Make decisions based on data points from multiple sources
simultaneously and teach your team to use data to drive behavior
within their business.
- Set benchmarks and clear expectations using key performance
indicators (KPIs) with your team. Continually adjusting, evaluating
information, and reinforcing priorities to meet and exceed
- Assist in reporting the teams KPI's with the goal of highlight
the team's success and impact upon Sales Closures and Customer
- Work with our internal Marketing teams to establish a calendar
for Customer Training via Webinar.
- Lead your team to anticipate and meet the needs of both
internal and external customers, and develop, deliver, and
continuously improve, high-quality advisement services.
- Keep pace with, understand, and appropriately apply higher
education teaching methods and principles.
- Lead your team to develop and measure methodologies to support
improved and sustained efficiency of instructor onboarding and
course implementations of Pearson digital solutions.
- Establish productive and collaborative relationships with
leadership across Higher Ed services, sales and product teams and
work together to achieve all revenue and retention goals.
- Ensure that your team of Faculty Advisors exhibit and maintain
a high level of professionalism, instructional support and customer
- Develop effective and efficient communication among Faculty
Advisors and with internal and external customers.
- Contribute to Voice of Customer programs that inform product
development, roadmaps, releases and service offers.
- Ensure compliance of your team with all company policies,
procedures, certifications, standards and ethics.
- Perform additional duties as assigned by Director of Consumer
Insights and Analytics - Higher Education.
- Travel up to 15% of the year, as budgets allow, to meet with
key customers, attend and/or lead conference sessions, and internal
meetings.Compensation at Pearson is influenced by a wide array of
factors including but not limited to skill set, level of
experience, and specific location. As required by the Colorado,
California, Washington State, and New York City laws, the pay range
for this position is as follows:Minimum full-time salary range is
between $90,000. - $100,000.This position is eligible to
participate in an annual incentive program, and information on
benefits offered is here here .We value diversity, equity, and
inclusion. We value the power of an inclusive culture and a strong
sense of belonging. We seek to infuse diversity and inclusion in
everything we do while promoting a culture where differences are
embraced as strengths; opportunities are equal and accessible;
consideration and respect are the norm; and all team members are
supported in reaching their full potential.Pearson is an Equal
Opportunity and Affirmative Action Employer and a member of
E-Verify. All qualified applicants, including minorities, women,
protected veterans, and individuals with disabilities are
encouraged to apply.Qualifications/Requirements:
- Passion for teaching and learning and demonstrate a deep
understanding of the higher education space.
- At least a Masters' degree (preferably doctoral). Degree in
Math, Science, or Business is preferred.
- Have at least five years of teaching experience in a higher ed
- At least three years of management experience and can
demonstrate success in building and leading a team in a virtual
- Have led a team to meet and/or exceed all goals.
- Demonstrate strong leadership qualities, particularly in the
areas of change management, planning, and talent development.
- Confident, credible, and collaborative. You communicate
professionally with all team members,
- Communicate effectively with internal stakeholders including
sales and services leaders, product leadership, as well as external
stakeholders including administrators and faculty at colleges.
- Consistently work to develop and leverage the attributes of
executive presence when representing yourself the team, and the
organization. You are a role model for team members and
- Digitally savvy and demonstrate an aptitude for learning and
implementing new technologies. Preferably, you have experience
working directly with digital course solutions, such as Pearson
MyLab, Mastering, Revel, Pearson+ or eTexts, and with learning
- Proficient in Microsoft Office products. Preferably you have
experience with Salesforce and ServiceNow.Pearson Higher Education
is focused on providing a flexible work environment to its
employees, including the ability to work from home on a regular
basis in most positions. We believe that flexibility in work/life
balance is a critical part of our culture and employee
satisfaction, and we are proud to provide to our employees the
ability to work from anywhere, anytime. In exchange, we require
that employees have the appropriate means to work remotely,
including adherence to our work at home policies regarding home
office setup, including but not limited to privacy of records,
technology standards, equipment standards and expectations.Primary
Location : US-RE-RemoteLearning is the most powerful force for
change in the world. More than 20,000 Pearson employees deliver our
products and services in nearly 200 countries, all working towards
a common purpose - to help everyone achieve their potential through
learning. We do that by providing high quality, digital content and
learning experiences, as well as assessments and qualifications
that help people build their skills and grow with the world around
them. We are the world's leading learning company. Learn more at
pearsonplc.com.Pearson believes that wherever learning flourishes,
so do people. We are committed to being an anti-racistcompany in
everything we do. We value the power of an inclusive culture and a
strong sense of belonging. We promote a culture where differences
are embraced, opportunities are accessible, consideration and
respect are the norm, and all individuals are supported in reaching
their full potential. Through our talent, we believe that
diversity, equity, and inclusion make us a more innovative and
vibrant place to work. People are at the center, and we are
committed to a sustainable environment and workplace where talent
can learn, grow, and thrive. To learn more about Pearson's
commitment to a diverse and inclusive workforce, please click here:
is an Affirmative Action and Equal Opportunity Employer and a
member of E-Verify. We are committed to building a team that
represents a variety of backgrounds, perspectives, and skills. The
more inclusive we are, the better our work will be. All employment
is decided based on qualifications, merit, and business need.All
qualified applicants will receive consideration for employment
without regard to race, ethnicity, color, religion, sex, sexual
orientation, gender identity, gender expression, age, national
origin, protected veteran status, disability status, or any other
group protected by law.Job: SALESOrganization: Higher
EducationSchedule: FULL_TIMEReq ID: 10803#location
Keywords: Pearson, Concord , Manager Faculty Advisory Services, Executive , Concord, California
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