Program Manager, Disability Services
Company: 24 Hour Home Care
Location: Concord
Posted on: January 24, 2023
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Job Description:
Overview:WHY TEAM24:24 Hour Home Care is a trusted and
innovative in-home care company, providing high-quality,
customized, professional caregiving services to seniors and
children/adults with developmental & intellectual disabilities.
Since opening up our first office in 2008, we have quickly expanded
to multiple locations throughout California, Arizona, and
Texas.While working with a team of highly motivated individuals in
a fun, fast-growing environment, you will have the opportunity to
positively impact people's lives & make a difference everyday! As
industry leaders, we follow 5 Care & Compete Principles: We Care,
Performance Matters, Improve Always, Own it with Courage, & Win
Together! With many local and national prestigious awards, it is an
exciting time to join !YOU ARE:A passionate and performance driven
team member eager to play a key role in our company's growth, while
living out our Care & Compete Principles. We are hiring for a
Program Manager on our team to oversee the operations of our
Roseville and Concord offices. Reporting to the Regional Director,
this position will focus on program management that directly
impacts the services received by consumers.This is a hybird
position working from home 4 days a week, with in-office visits to
each location alternating each week. You will attend in person team
days 2x a month at each office location.The expected California Pay
Range for this position is $70,000 to
$96,000.Responsibilities:RESPONSIBILITIES:Set attainable short- and
long-term goals for the team that support the organizational
strategy and drive quality customer serviceManage, coach, develop,
and motivate a newly formed Operations team including a Talent
Acquisition CoordinatorProvide ongoing training & support to the
team regarding intakes, quality assurance, direct services, and
problem resolutionsDevelop and foster relationships with current
and potential referral sources while identifying new lines of
service with the Regional Director and Community Partnerships
teamMonitor and analyze key performance indicators (KPIs) and
develop relevant goals/action plansCollaborate with Community
Partnerships department on sales/outreach initiativesOversee day to
day business operations of the office including staffing,
compliance, billing and payrollHandle sensitive and confidential
matters with employees, clients, consumers, and caregivers in an
efficient and timely mannerStay abreast of trends and regulations
to ensure effectiveness and compliance with all Regional Center
RequirementsPromote a positive and safe work culture while exuding
the company's core valuesQualifications:QUALIFICATIONS:At least 2+
years of people management experienceManagement experience in
nonprofit, healthcare, or human/social services field (preferred)3+
years of exceptional customer service experienceStrong leadership
skills with a positive "can do" attitudeExcellent verbal and
written communication skillsMust be detail oriented and highly
organizedAdaptable to changing work volumes while meeting all
deadlinesProficient in Microsoft Office: Word, Excel, PowerPoint,
OutlookAvailable outside of normal business hours for emergencies
or staff supportComfortable with travel to Regional Centers and
other local eventsBENEFITS & PERKS:24 Hour Home Care is an Equal
Opportunity Employer that is proud of its culture of diversity and
inclusion. Individuals seeking employment are considered without
regards to race, color, religion, national origin, age, sex,
marital status, ancestry, physical or mental disability, veteran
status, gender identity, or sexual orientation. Additionally, 24
Hour Home Care will consider qualified candidates with criminal
histories in a manner consistent with the law.
Keywords: 24 Hour Home Care, Concord , Program Manager, Disability Services, Executive , Concord, California
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