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Associate Medical Director, Landmark First Clinical Call Team

Company: Optum
Location: Concord
Posted on: September 21, 2022

Job Description:

Medical Director opening in Concord, California. This and other physician jobs brought to you by DocCafe

Landmark Health, part of the Optum and UnitedHealth Group family of businesses, was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.

Provides medical oversight and directs the staff and programs of the Landmark First Clinical Call Center and the associated community paramedicine/nursing services to deliver exceptional patient care. Develops and introduces approved standards and guidelines to ensure quality care for on-site. Experience providing oversight for telephonic care teams as well as paramedic teams required. Provides face to face care delivery of Landmark patients in one of our markets ensuring expertise of care delivery the Landmark way.

Primary Responsibilities:


  • Creates department strategies and specific objectives for the team members and develops budgets/policies/procedures to support the department infrastructure
  • Medical Oversight of the Rapid Responders (Paramedic/Nursing teams), combining direct patient care in the field with supervisory and other functions that ensure an effectively functioning response system
  • Performs remote daily direct medical decision-making and control of care with rapid responders
  • Initiates medical treatment orders based on clinical information provided
  • Develops and deploys patient treatment guidelines
  • Ensures procedural competency training of rapid responder teams
  • Leads quality management activities relating to medical care delivered
  • Maintain collaborative practice agreements (CPA's) with advanced practice providers (APP's) in multiple states
  • Participates in the on-call schedule
  • Ensures proper injury care and disease diagnosis and treatment
  • Requests necessary tests and follow-up visits and refers patients to specialists, as necessary
  • Develops and ensures proper communication streams between market provider teams both urgentivist and panelist
  • Ensures adherence to care coordination follow up and documentation
  • Adheres to national and state specific scopes of practice


    SUPERVISORY:


    • Reports to Landmark First Medical Director


      COMPETENCY:


      • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
      • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
      • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
      • Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas
      • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events
      • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
      • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
      • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow


        You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
        Required Qualifications:


        • MD degree from an accredited school
        • Active DEA Registration
        • Valid state license to practice and willingness to get licensed in other states where Landmark practices
        • 5+ years of managerial experience
        • Experience in managing complex, polychronic patients and comfort with high acuity
        • Demonstrated capability to resolve escalated issues arising from operations and requiring coordination with other departments
        • Proven ability to be comfortable working with electronic medical records and mobile technology
        • Demonstrated ability to have solution-oriented mindset and work approach
        • Proven charisma and a natural ability to connect with others
        • Demonstrated excellent communication and interpersonal skills, with a solid emphasis on empathy and building rapport with patients and staff
        • Ability to work a variety of hours
        • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation


          Preferred Qualification:


          • Board Certification, Board Certified ABEM/ABFM with ED or urgent care experience


            Physical Demands:


            • Regular requirement to sit; use hands to touch, handle or feel
            • Regular requirement to talk and listen
            • Occasional requirement to stand; walk and reach with hands and arms
            • Occasional requirement to lift and/or move up to 10 pounds
            • Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus
            • Ability to travel frequently by plane or car


              Work Environment:


              • Noise level is usually moderate


                To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.



                Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

                Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected.

                UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

                Keyphrases: health administration jobs, medical director jobs, hospital administration jobs, hospital administrative jobs, healthcare administration jobs, administration jobs, healthcare administrator jobs, medical administration jobs, chief medical officer jobs, medical director position jobs, associate medical director jobs, medical ceo jobs, healthcare ceo jobs, medical administrative jobs, executive director jobs

Keywords: Optum, Concord , Associate Medical Director, Landmark First Clinical Call Team, Executive , Concord, California

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