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Senior Manager of Special Projects- (Hybrid)

Company: Planned Parenthood Northern California
Location: Concord
Posted on: June 25, 2022

Job Description:

Flexible Telecommuting position!
Planned Parenthood Northern California (PPNorCal) is seeking a Senior Manager of Special Projects. This role is full-time, 40 hours per week. PPNorCal provides a comprehensive benefits package including 100% employer paid medical insurance for the employee, dental and vision coverage, employer paid life and long-term disability insurance, 15 days of paid time off to start, 10 paid holidays, and a 403(b) retirement plan with 4% dollar for dollar employer match. APPLICATION INSTRUCTIONS: After review of your application, resume and qualifications, you may be invited to the next phase of the selection process, which includes a pre-recorded video interview, responding to screening questions. If you are being invited to do the video interview, you will receive an email and text with the video platform link and will have 5 days to complete this video interview.SUMMARYThe Senior Manager of Special Projects works closely with the COO/CMO to plan, monitor, and manage projects of high complexity across multiple teams, departments, and health center locations that directly impact Clinical Operations and health care delivery. The Senior Manager of Special Projects will function as a single point of accountability on assigned projects, secure the required resources, use project controls and standards, and ensure on-time completion according to specifications and within budgeted costs. This position will play a key role in establishing new processes and leading process improvement initiatives that impact patient care. The Senior Manager of Special Projects must demonstrate a strong commitment to stakeholder relationships by proactively communicating and taking ownership of risks and issues while facilitating effective outcomes promptly. This position is expected to spend time within the health centers to maintain a firm understanding of operations to ensure project methodologies and implementation strategies are designed and executed with the patient at heart. The Senior Manager of Special Projects reports to the COO/CMO with accountability to the Senior Director of Operations and the Senior Director of Clinical Practice.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Works with COO/CMO to develop projects in alignment with the organization's strategic plans and objectives.
  • Special projects to be prioritized within the first year, other projects to be assigned:
    • Project manage tele-Medication Abortion launch, working closely with the clinical, operational, and legal teams to design, implement, and support fully remote Medication Abortion.
    • Serve as lead for the Title X (national program providing reproductive health services to people with low incomes)
    • Serve as the 340B administrator.
    • Assist the Clinical Operations Department prepare for Accreditation.
    • Plans and oversees strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within Clinical Operations.
    • Establishes new processes and manages medium to large-scale projects with medium to high complexity, including planning, budgeting, resource management, deliverable development, timelines, issues, and risks.
    • Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus.
    • Collaborate closely with Data and Analytics to make evidence-based, data-informed decisions and recommendations.
    • Proactively inform and influence others to balance business needs, strategy and standards, and financial requirements and budgets.
    • Provide direction, prioritization, and structure to enable efficient implementation of assigned projects and initiatives, taking ownership from kickoff through final implementation.
    • Develop all associated project documentation by collaborating with sponsors, management, technical team members, and stakeholders.
    • Manage day-to-day operational aspects of projects and scope, ensuring project documents are complete, current, and stored appropriately.
    • Support and facilitate the team's delivery model while providing measurable business results.
    • Provide continuous updates to the leadership team on the status of all transformation projects.
    • Build relationships and collaborate with all department leads to manage project milestones effectively.
    • Assist in the prioritization of identified process improvement initiatives.
    • Provide specialized technical knowledge or program management expertise, business acumen, and leadership skills to facilitate project delivery and improve results.
    • Identify and manage project dependencies and critical paths by effectively applying Project Management Lifecycle methodology and enforcing project standards.
    • Resolves and/or escalates issues and conflicts in a timely fashion.
    • Build, develop, and nurture business relationships vital to the success of the project.
    • Develop root cause analyses and process improvement plans.
    • Prepare and deliver presentations to senior leadership, management, and stakeholders.
    • Role-models and provides leadership in advancement of PPNorCal's Diversity, Equity, and Inclusion (DEI) commitment and health equity. SUPERVISORY RESPONSIBILITIESThere are no current supervisory responsibilities but there are significant opportunities for professional growth, including supervision of teams or individuals. QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE
      • Master's degree in business administration, healthcare administration, project management, or a similar field.
      • Minimum of three years of experience in project management, operations, or process improvement within the health care field.
      • Familiarity with software methodology and tools, certifications, training, or additional experience.
      • Full understanding of operational and clinical workflows within an ambulatory setting including, but not limited to the check-in, scheduling, documenting, and the operation of a clinical practice group or multiple clinical groups.
      • Demonstrated experience managing, training, and developing high-performing teams.
      • Experience managing budgets and monitoring health care performance metrics.
      • Track record in leading and delegating a team with accountability to superior patient care, operational and financial results.
      • Able to multi-task and work with multiple team members.
      • Must have excellent time management, communication (oral and written), and organizational skills.
      • Must be detail orientated.
      • Must have solid MS Office Suite experience - Word, Excel, MS Project, PowerPoint .
      • Must have experience in a Project Management role or equivalent.
      • Must have experience with EPIC EHR. Preferred Qualifications
        • PMP, Lean or Six Sigma Black Belt Certification.
        • Experience driving projects with a health equity lens. LANGUAGE SKILLSAbility to read, analyze, and interpret standard scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. MATHEMATICAL SKILLSAbility to work with mathematical concepts such as probability and statistical inference and plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
          REASONING ABILITYAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret various technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. COMPUTER/TECHNICAL SKILLS
          • Knowledge/experience with EPIC EHR & EPM systems preferred
          • Proficiency with Microsoft Office Suite; knowledge of MS Project, MS Powerpoint & MS Excel required
          • Knowledge of Process Improvement methodology PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENTAs required for health care operations and patient treatment. CERTIFICATES, LICENSES, REGISTRATIONSMust have reliable automobile transportation and a valid California Driver's License and insurance.OTHER SKILLS, ABILITIES, QUALIFICATIONS Proven expertise in successfully managing business and technical resources under an integrated project plan to ensure the alignment of resources.
            • Proven experience leading and working with senior leadership on successful programs.
            • Demonstrated experience delivering measurable business benefit through project and portfolio execution.
            • Strong interpersonal, verbal, and presentation skills.
            • Demonstrated proficiency in facilitating, delegating, and motivating cross-functional groups or activities dependably, efficiently, safely, and empathetically.
            • The ability to leverage change management/facilitation, communication, and training disciplines and methodologies within project lifecycles.
            • Excellent organization skills, with process/system mapping and analysis experience.
            • The ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
            • Experience presenting, escalating and providing solutions to senior leadership. PHYSICAL DEMANDSThe physical demands described here represent those that an employee must meet to perform this job's essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. WORK ENVIRONMENTTravel will be necessary to support various departmental initiatives, and employees must be able to travel to multiple health centers or site locations. Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences. We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what!Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STD screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.

Keywords: Planned Parenthood Northern California, Concord , Senior Manager of Special Projects- (Hybrid), Executive , Concord, California

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