Manager, Patient Access - Bay Area - California
Company: UnitedHealth Group
Location: Concord
Posted on: June 23, 2022
Job Description:
Combine two of the fastest-growing fields on the planet with a
culture of performance, collaboration and opportunity and this is
what you get. Leading edge technology in an industry that is
improving the lives of millions. Here, innovation is not about
another gadget; it is about making health care data available
wherever and whenever people need it, safely and reliably. There is
no room for error. If you are looking for a better place to use
your passion and your desire to drive change, this is the place to
be. It's an opportunity to do your life's best work.(sm)By
delivering solutions across spectrums of health care Optum is
focused on our aspiration of improving experiences and outcomes for
everyone we serve while reducing the total cost of care. In support
of this, OptumInsight's purpose is to connect the health care
system with trusted services, analytics and platforms that make
clinical and administrative processes valuable, easy and efficient
for everyoneOptumInsight provides analytics, research, consulting,
technology and managed services solutions to hospitals, physicians,
health plans, government agencies, life science companies and other
industry partners. In addition to our many commercial clients,
OptumInsight capabilities and technologies are leveraged by
OptumHealth, OptumRx and our sister company UnitedHealthcare.The
Manager, Patient Access is responsible for the coordination of
overall goals, expectations and allocation of resources for the
Patient Access department. Contributes, through knowledge and
experience, the support required to improve overall quality of
customer service, to include patient registrations, and positive
patient interactions. Establish necessary procedures to assure we
are collecting defined co pays and deductibles from patients.
Responsible for overall staff development in all areas of Patient
Access.Primary Responsibilities:
- Manages and organizes the daily and ongoing work flows of
assigned staff. Assures productivity standards are established,
tracked and communicated to the staff
- Works closely with the Director in the development of long term
goals, work plans and strategies
- Evaluates overall processes and works to find ways to improve
within the department and areas affected outside the
department
- Establish and monitor specific productivity goals to allow for
maintenance of accuracy in patient information and streamlined
approach to customer. Coordinates activities within the department
to assure there is a solid integration of tasks
- Establish appropriate protocols and procedures to assure
quality controls are in place to measure demographic and other
information
- Develop specific tools to be used by all staff supervised to
assure knowledge is current and goals are established
- Hiring, counseling and terminating employees. Performs
appropriate evaluations for staff and assist them with performance
improvement and career counseling
- Organizes, participates in and/or directs projects as assigned,
maintaining collaborative relationships with relevant hospital
departments
- Manages overall staffing to control overtime and maintain
productivity within established guidelines
- Develops training and measurements to assure staff are properly
trained and kept well informed as to overall department and
hospital needs
- Timely hiring, training and orienting of new personnel, seeking
the most qualified candidates for the job. Further responsible for
evaluation, counseling and termination of employees with the
overall Human Resources guidelines
- Maintaining overall integrity of operations and compliance with
all processes and regulationsYou'll be rewarded and recognized for
your performance in an environment that will challenge you and give
you clear direction on what it takes to succeed in your role as
well as provide development for other roles you may be interested
in.Required Qualifications:
- Bachelor of Science in Health Administration, Business, or
Accounting is preferred, but may be waived in lieu of 5+ years of
management experience in the same or complimentary position
- 5+ years of progressively responsible management experience in
a medium to large size hospital, with experience in revenue and or
reimbursement management, charge capture, CDM management or related
areas, Patient Access, knowledge of HIPAA, EMTALA, Medicare MediCAL
billing regulations.
- 5+ years of experience in all aspects of Patient Access,
including Managed Care, regulatory requirements, commercial
insurance and Government payers
- 5+ years of advanced skills in PC based programs such as Excel,
Word, Power Point, Visio, etc.
- 3+ years of management experience
- 2+ years of experience with PPOs, HMOs, and alternative payment
systems
- Full COVID-19 vaccination is an essential requirement of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliancePreferred Qualifcations:
- Proficient in applications: Excel, Word, Visio, Access and
PowerPoint
- Demonstrated effective communication skills and the ability to
tactfully work with Senior Leadership, directors, department
managers and staff
- Self-starter with strong managerial and analytical skills, a
sense of urgency and motivation to see a job through to
completion
- Additionally, due to the nature of the work, solid
organizational skills, ability to develop and present complex
issues appropriate to the audience and the subject matter
- Able to work effectively as a team member and contribute
positively towards the overall goals of Financial Services and the
hospital
- Demonstrates ability to facilitates groups and manage
projectsTo protect the health and safety of our workforce, patients
and communities we serve, UnitedHealth Group and its affiliate
companies require all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state and local COVID-19 vaccination regulations as well
as all client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employmentCareers with Optum.
Here's the idea. We built an entire organization around one giant
objective; make health care work better for everyone. So when it
comes to how we use the world's large accumulation of
health-related information, or guide health and lifestyle choices
or manage pharmacy benefits for millions, our first goal is to leap
beyond the status quo and uncover new ways to serve. Optum, part of
the UnitedHealth Group family of businesses, brings together some
of the greatest minds and most advanced ideas on where health care
has to go in order to reach its fullest potential. For you, that
means working on high performance teams against sophisticated
challenges that matter. Optum, incredible ideas in one incredible
company and a singular opportunity to do your life's best
work.(sm)Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity/Affirmative Action
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by
law.UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Concord , Manager, Patient Access - Bay Area - California, Executive , Concord, California
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