Assistant Manager: Customer Experience
Company: Cost Plus World Market
Location: Concord
Posted on: February 18, 2021
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Job Description:
In partnership with the Store Manager, provide leadership to
achieve or exceed sales and profitability goals. Consistently
exemplify, maintain, and foster the culture and values of World
Market. Drive a service and selling culture through effective
leadership routines and engagement behaviors. Maintain a branded
store experience through consistent visual execution, standards and
recovery. Hire, develop and retain a high performance team through
coaching, training and recognition.
ESSENTIAL DUTIES & RESPONSIBILITIES
* Address and quickly resolve customer issues and/or concerns with
appropriate partnership
* Utilize all company selling and training resources to educate
team on product knowledge, selling skills and business goals;
validate that all company tools are being fully leveraged to
provide exceptional Customer Experience on a consistent basis
* Validate and ensure execution of all omnichannel initiatives,
inclusive of BOPUS, STS and AOS
* Validate and ensure execution of all customer loyalty initiatives
and activities, assess loyalty results and take appropriate action
to drive those results
* Assist Store Manager with MyHR responsibilities; partner with
Operations Manager to ensure sales floor is properly staffed to
support business needs
* Responsible for organizing, planning and execution of all signage
and graphics in partnership with entire management team
* Recruit, interview and hire top talent that aligns with our
company values
* Ensure a consistent orientation and onboarding experience
* Additional duties and responsibilities as assigned by and in the
absence of Store Manager
LEADERSHIP SKILLS / KNOWLEDGE
* Strong business acumen, and the ability to analyze and use
information to effectively and efficiently execute daily
priorities
* Sense of urgency, attention to detail, creative problem solving
and sound decision making skills, effective delegation and
validation
* Minimum of 2+ years of relevant leadership experience in a
fast-paced specialty retail selling culture is preferred
* Ability to work a flexible schedule, including nights and
weekends depending upon the needs of the business
* Ability to lift up to 40lbs
Keywords: Cost Plus World Market, Concord , Assistant Manager: Customer Experience, Executive , Concord, California
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