Assistant Manager: Customer Experience

Company: Cost Plus World Market
Location: Concord
Posted on: February 18, 2021

Job Description:

In partnership with the Store Manager, provide leadership to achieve or exceed sales and profitability goals. Consistently exemplify, maintain, and foster the culture and values of World Market. Drive a service and selling culture through effective leadership routines and engagement behaviors. Maintain a branded store experience through consistent visual execution, standards and recovery. Hire, develop and retain a high performance team through coaching, training and recognition.

ESSENTIAL DUTIES & RESPONSIBILITIES

* Address and quickly resolve customer issues and/or concerns with appropriate partnership
* Utilize all company selling and training resources to educate team on product knowledge, selling skills and business goals; validate that all company tools are being fully leveraged to provide exceptional Customer Experience on a consistent basis
* Validate and ensure execution of all omnichannel initiatives, inclusive of BOPUS, STS and AOS
* Validate and ensure execution of all customer loyalty initiatives and activities, assess loyalty results and take appropriate action to drive those results
* Assist Store Manager with MyHR responsibilities; partner with Operations Manager to ensure sales floor is properly staffed to support business needs
* Responsible for organizing, planning and execution of all signage and graphics in partnership with entire management team
* Recruit, interview and hire top talent that aligns with our company values
* Ensure a consistent orientation and onboarding experience
* Additional duties and responsibilities as assigned by and in the absence of Store Manager

LEADERSHIP SKILLS / KNOWLEDGE

* Strong business acumen, and the ability to analyze and use information to effectively and efficiently execute daily priorities
* Sense of urgency, attention to detail, creative problem solving and sound decision making skills, effective delegation and validation
* Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred
* Ability to work a flexible schedule, including nights and weekends depending upon the needs of the business
* Ability to lift up to 40lbs

Keywords: Cost Plus World Market, Concord , Assistant Manager: Customer Experience, Executive , Concord, California