Customer Relations Manager
Company: AquaTech Swim School
Location: Concord
Posted on: January 15, 2021
|
|
Job Description:
AquaTech Swim is seeking natural born leaders, seasoned managers
and customer service wizards to oversee and maintain call center
operations and service. We are looking for managers that can carry
out and attain the mission and goals of AquaTech Customer Service;
quality, continuous improvement and high performance.Our agents
work out of our Concord CA Campus. Full training in all swim school
technology, programs and policies will be provided.Customer
Relations Manager Duties - Full Training Provided:* Maintain
transparent communication; Appropriately communicate company
information through management meetings, one-on-one meetings, and
appropriate email and company blessed channels of communication.*
Foster a spirit of teamwork and unity among staff* Lead staff to
meet AquaTech's expectations of productivity, quality and goal
accomplishment* Follow operational checklists* Attract potential
customers by answering questions about AquaTech offerings.* Assist
customers by creating accounts, modifying existing accounts or
updating account information.* Resolve problems by clarifying
customer complaints, determining cause of the problem and finding
the best solution to solve the problem.* Maintain customer
payments.* Update customers on lesson progress, goal achievements
and graduations.* Ensure operational tasks occur at specific times*
Engage with customers virtually through phone calls, emails, chats
and through our parent portal.AquaTech Benefits:* Consistent,
regular weekly work schedule* Open 7 days a week, many shift
options to choose from* Full and ongoing training provided *
Ability to grow and learn within the company* Meaningful and
rewarding work, saving and positively impacting hundreds of
families lives* Bonus structures, direct deposit, paid sick leave,
health benefits, discounted services in AquaTech, etc.Personal
Qualifications & Qualities:* Proven, successful management
experience (3+ years)* Previous customer service experience and/or
aquatic experience (swimming, water polo, sailing, surfing, etc OR
willingness to learn)* Flexible, can-do attitude; Whatever it takes
to get the job done* Commitment to employment and professionalism*
Enthusiasm for children, physical fitness and safety* Excellent
communication and interpersonal skills; ability to relate well to
diverse groups; excellent listening skills* Respect for policies,
procedures and process* Dedication* Professionalism* Excellent
communication skills* Excellent listening skills* Excellent writing
skillsShift Schedule Options:* Monday through Sunday**: 8:00 AM -
5:00 PM**Must be available to work 1 weekend day
consistentlyCompensation:Depending on experience, AquaTech has a
starting pay rate which has the opportunity to increase after
90-days if specific goals are met. Pay rate is $18-22/hour
DOE.Application Requirements:* A current resume* 3 professional
referencesThank you for your interest in AquaTech Swim!
Keywords: AquaTech Swim School, Concord , Customer Relations Manager, Executive , Concord, California
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Executive JobsDirector, Trial Innovation and Optimization Description: Job DescriptionOverview: Jazz Pharmaceuticals is an international biopharmaceutical company focused on improving patients' lives by identifying, developing and commercializing meaningful products that (more...) Company: Jazz Pharma Location: Palo Alto Posted on: 01/22/2021 Senior Engineering Manager, Order Squad Description: Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, (more...) Company: Rivian Automotive Location: Palo Alto Posted on: 01/22/2021 Senior Product Manager Description: Senior Product Manager, Picking Systems MBA will be nice to have Should be Data oriented Analytics exp is must Must Have Picking exp any system exp is fine One should be able to Proposing ideas Working (more...) Company: Diligente Technologies Location: Dublin Posted on: 01/22/2021 Hiring Now! Summer Program Director, Palo Alto Description: Galileo is looking for program visionaries to direct current or new Camp Galileo sites for the 2021 season. Summer Program Directors internally referred to as Camp Directors are outstanding leaders (more...) Company: Galileo Learning Location: Palo Alto Posted on: 01/22/2021 Product Manager Description: Omron is a leader in the field of industrial automation with operations in over 40 countries and 150 locations worldwide. The merger enabled us to reach an unprecedented global reach as well as obtain (more...) Company: Omron Automation Robotic Solutions Americas Location: Dublin Posted on: 01/22/2021 Director, Cloud Transformation Leader Description: Job DescriptionAlbertsons Companies is one of the largest food and drug retailers with 2,300 stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, (more...) Company: Safeway Location: Pleasanton Posted on: 01/22/2021 LPN Med Care Manager Description: Overview It makes me feel good knowing that we make the residents' lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable privilege (more...) Company: Sunrise Senior Living Location: Rocklin Posted on: 01/22/2021 Director - Programs for People with Developmental Disabilities Description: Location: Santa Cruz, CATeam: Program Management - Program Management Team /Work Type: Full-TimeAre you seeking fulfilling work that gives you the opportunity to make a difference in the lives of others (more...) Company: Hope Services Location: Santa Cruz Posted on: 01/22/2021 Director - Applications Development - Pleasanton, CA Description: Director ndash Applications Development ndash Pleasanton, CA br br Direct Hire br br Summary: br br The Director, Application Development will be responsible for the planning, design, (more...) Company: Kelly Location: Pleasanton Posted on: 01/22/2021 Hiring Now! Summer Camp Director, Palo Alto Description: Galileo is looking for program visionaries to direct current or new Camp Galileo sites for the 2021 season. Summer Program Directors internally referred to as Camp Directors are outstanding leaders (more...) Company: Galileo Learning Location: Palo Alto Posted on: 01/22/2021 |