Product Support Engineer
Company: Pylon
Location: San Francisco
Posted on: April 2, 2026
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Job Description:
At Pylon, we're building the future of B2B Post Sales. We’re
building the all-in-one B2B post-sales support platform powered by
conversational data and layered with intelligence to help our
customers run their operations in real-time. We’re backed by a16z,
BCV, General Catalyst, Y Combinator. Currently more than 1300
companies including Linear, Cognition (makers of Devin), Modal
Labs, and Incident.io run their support and customer success
workflows with Pylon. You'll also find us on the Enterprise Tech 30
List . About the role This is unique opportunity to work on
standing up the support function at a customer support company !
You'll be dogfooding the support product everyday and you'll be
turned to for more than just delivering great support. The team
will look to you for product feedback, roadmap ideas, and process
recommendations. What you'll do Answer customer questions about the
product, spanning a wide range of topics Write and update knowledge
base content including troubleshooting guides, feature explainers,
and more. Dogfood Pylon's suite of support products, give feedback,
and influence roadmap Work closely with product and engineering to
fix bugs and troubleshoot issues Help develop a scalable support
process Tinker with new processes, new features, and ?AI
Requirements Located in (or will relocate to) San Francisco and
excited about working in-person Comfortable regularly interacting
with customers over chat and video An interest in tinkering with
the product 1-8 years of experience Technical background and
appetite is a big plus. Our perks Fully covered medical, dental,
and vision insurance for employees 401(k) retirement plan Commuter
benefits Parental leave ? 14 company holidays unlimited PTO ?
Annual offsite Lunch, dinner, and snacks at the office ? Fitness
stipend More about Pylon Funding: Series B led by a16z and BCV
($51M total raised) Founders: Advith Chelikani , Robert Eng , and
Marty Kausas Team: Currently 90 and growing!
Keywords: Pylon, Concord , Product Support Engineer, Engineering , San Francisco, California
