Customer Support Engineer
Company: Oxford Instruments
Location: Concord
Posted on: January 26, 2023
Job Description:
Press Tab to Move to Skip to Content Link Oxford Instruments is
searching for a Customer Support Engineer to join our Plasma. How
we work We're committed to being the leading provider of high-tech
products and services for the world's most important industrial and
scientific research communities. Our people are vital to our
success. We strive to offer the opportunities that will attract,
motivate and retain the very best talent in our sector. This
involves creating an inclusive environment and culture, where
difference is valued and people are recognized for what they
deliver and bring to the team. Empowering People to Make a
Difference We don't wait for change to happen. We enable it. That's
why we aim to create the best working environment and culture for
our people to thrive. We share the same goals and value diversity
of thought, perspective and experience. With a focus on the ongoing
development, engagement and wellbeing of our people, we know we
will continue to exceed customer expectations and drive change for
the future. About the Opportunity: - -We have an exciting
opportunity for a Customer Service Engineer (CSE) to join a team of
innovative and dedicated professional. The CSE will -install, train
and provide ongoing maintenance of complex systems throughout the
United States and establish and maintain a high degree of customer
satisfaction and confidence by appropriate actions and attitude
acting as an advocate for the customer.
- Key Responsibilities:
- Install, and ensure the operation of assigned systems and
options to factory performance specifications.
- Perform Basic "User Familiarization" Training at
installations.
- Ensure the customer is aware at all times of the correct method
to obtain basic results, basic safety and system care.
- Trouble shoot and repair all assigned systems to the
appropriate level, ensuring that the system is returned to full
operation
- -Perform instrument verification in accordance with
departmental policies and procedures.
- -Ensure that costs generated by actions undertaken are
controlled.
- Ensure that all resources allocated e.g. vehicle, tools, test
equipment are maintained in good condition.
- Understand and control available resources to achieve customer
satisfaction (such as Product Managers)
- Communicate with customers concerning the status of repair and
or safety issues arising from work on their system, in a timely
manner. -
- Promote a positive image of Oxford Instruments in all
communications, whether in person, by telephone or in writing.
- Advise customers on the availability of Oxford instrumentation
related options, upgrades and support contracts.
- Initiate Field Service Reports for each customer visit/repair
in order to document instrumental and/or customer problems and the
resolution of those problems.
- Submit in a timely manner all reports including but not limited
to (Carfs, Installation, Service, Schedule, expenses) and
information on recurring or potential problems.
- -Provide reports which include information, suggestions,
recommendations and/or modifications to instrumentation, policies,
manuals or concepts.
- Work closely with local sales representatives and agents to
promote future sales, while understanding and maintaining customer
satisfaction. The right canidate will meet the following criteria
- Three to six years related experience and/or training; or
equivalent combination of education and experience. -
- Experience with troubleshooting and repair of
etch/deposition/Ion Beam tools including, vacuum systems, RF
systems, HV power supplies, PLCs, etc.
- The individual should work independently, is accountable for
meeting their own obejectives, and is subject to a flexible work
pattern which will involve travel and/or working outside normal
working hours when necessary.
- Excels with working within a Windows environment and familiar
with Microsoft office.
- A sound background in ERP systems, CRM, and Microsoft Suite of
products
- Ability to perform multiple tasks simultaneously and manage
associated stress
- Aability and willingness to travel overnight 70% of the time.
80% of work-related travel will be domestic, 20% international.
-
- A valid passport is required. Oxford Instruments Perks and
benefits:
- Generous benefit packages - -We offer our -employees
-competitive health insurance options, including Medical, Dental,
and -
Vision plans. -
- Our 401k program has options for saving both pre- and post-tax
dollars for retirement.
- Paid Time Off (PTO) Work-life balance is a key part of our
company culture here at OI, and we know that our employees do
-their best work when they can take the time they need to rest and
recharge. Employees start with 4 weeks of -PTO which is accrued
-each pay period. -
- Holidays - -We recognize 11 holidays this year
- In addition to all the standard PTO options, OI proudly offers
a generous and progressive paid family leave policy.
- Professional Development - OI supports -you and your
-professional -development -with $5,250 -available in -annual
tuition -reimbursement -after 6 months -of service. Oxford
Instruments requires all employees to be fully vaccinated by their
first day of work. The Company will consider requests for medical
or religious accommodation as required by law. Applicants must be
authorized to work for ANY employer in the US. We are unable to
sponsor or take over sponsorship of employment Visa at this time
for this position. Oxford Instruments Company is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to race,
color, age, religion, sex, sexual orientation, national origin,
disability or protected veteran status. EOE/M/F/D/V Note to
recruitment agencies: Oxford Instruments does not accept agency
CV's. Please do not forward details to our jobs alias, Oxford
Instruments employees or any other company location. Oxford
Instruments is not responsible for any fees related to unsolicited
CV's.
Keywords: Oxford Instruments, Concord , Customer Support Engineer, Engineering , Concord, California
Didn't find what you're looking for? Search again!
Loading more jobs...